We were victims of a "bait and switch" by the hotel management. And we are not happy about it. We booked a room at America's Best Value Inn. After driving 500 miles, we were tired and looking forward to resting.
At check in, we were told they did not have a room for us. The front clerk (Dain, who was pleasant) said they had a room for us at their "other hotel" and he pointed to a run down looking budget motel across the street. We were stunned, to say the least.
We asked how are we able to book a room, when they were sold out. He said someone "forgot" to turn off the booking. Really? And then he admitted there were 4 others that this happened to as well. I think this is very poor and greedy on the part of management/ownership of the hotels.
Again, a complete fraud. Bait and switch. We booked, and paid for what we thought was a nice looking hotel, and got a room out of the 1970's. We fully expect this will be reflected on our credit card statement. If we are not billed for the cost of the budget hotel that we stayed in, we will be filling a complaint with our credit card company for the difference (they did, after complaining, give us a receipt for the cost of the budget motel).
The front desk clerks at both hotels were friendly. I felt bad they have to deal with greedy management/owners
Is this bait and switch acceptable by Hotels.com?