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JEN Penang Georgetown by Shangri-La

4.0 star property

Photo gallery for JEN Penang Georgetown by Shangri-La

Interior entrance
Outdoor pool, pool umbrellas, pool loungers
Garden
Interior
City view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service

Explore the area

Map
Magazine Road, George Town, Penang, 10300
  • 1st Avenue Mall
    ‪1 min walk‬
  • KOMTAR
    ‪2 min walk‬
  • Prangin Mall
    ‪3 min walk‬
  • Penang (PEN-Penang Intl.)
    ‪26 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Club)

City view

Deluxe Room, 2 Single Beds (Club)

  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (140)
The price is AU$179
for 1 room
includes taxes & fees
28 Mar - 29 Mar
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About the area

George Town

With a stay at JEN Penang Georgetown by Shangri-La, you'll be centrally located in George Town, steps from 1st Avenue Mall and KOMTAR. .This family-friendly hotel is 0.6 mi (0.9 km) from Prangin Mall.

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.1 km
  • KOMTAR - 2 min walk - 0.2 km
  • Prangin Mall - 3 min walk - 0.3 km
  • Penang Times Square - 6 min walk - 0.5 km
  • Gurney Drive - 2 min drive - 2.6 km

Getting around

  • Penang Sentral - 27 min drive
  • Penang Intl. Airport (PEN) - 26 min drive

Restaurants

  • ‪Châteraisé - ‬1 min walk
  • ‪Sin Nam Hong Cafe - ‬2 min walk
  • ‪A&W - ‬1 min walk
  • ‪KFC - ‬2 min walk
  • ‪Matcho Cafe - ‬2 min walk

About this property

JEN Penang Georgetown by Shangri-La

Family-friendly George Town hotel connected to a shopping center, steps from 1st Avenue Mall
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 40-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
Make yourself at home in one of the 443 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Be sure to enjoy recreational amenities, including a 24-hour health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch, dinner, or brunch at Cafe Jen, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • On-site parking available only on request
  • Free covered self-parking on site
  • Limited on-site parking
  • Off-site parking available (MYR 72 per day)
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 70 for adults and MYR 35 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Lift
  • 16 steps to reach property
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds

Bathroom

  • Bathrobes
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 532 out of 1000 reviews
Rating 8 - Good. 357 out of 1000 reviews
Rating 6 - Okay. 71 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hung Peng

Travelled with family
Liked: Cleanliness, amenities
It's every central and walkable to most of the tourist attraction.
Stayed 2 nights in Dec 2024

8/10 Good

Adelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Adwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well trained staffs
Well prepared with a extra bed layout in the room
Stayed 1 night in Nov 2024

10/10 Excellent

Sim Hee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious excellent staff n service n good location
Stayed 3 nights in Nov 2024

6/10 Okay

Victoria Suzanne

Liked: Cleanliness
Expected better service from the ShangriLa brand. Staff were not very friendly or helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Yik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Morag

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I stay here a lot, every year, However the food and drink options in the club lounge seem to have deteriorated every year, not sure the benefits of the club lounge are worth it any more, may as well pay for the cheaper rooms. New club lounge staff have no idea of what customer service is either, they need to learn from the old hands who are excellent. Also the aircon in the apartments is almost useless, just not cold at all, they need to look at that. I changed after one night to another apartment room but the aircon was just as bad in that room too. Most days the food at breakfast downstairs was cold and the coffee from the machines was always only luke warm, I pointed this out many times and nothing was changed.
Stayed 8 nights in Nov 2024

8/10 Good

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Nov 2024

6/10 Okay

Mathavaraj

Liked: Staff & service
Stayed 6 nights in Oct 2024

10/10 Excellent

Siew Yen Serene

Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit to Penang. Hotel Jen location was great.
Stayed 3 nights in Oct 2024

6/10 Okay

Carmen

Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

HUI SERN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet spread is good. Overall good
Stayed 2 nights in Sep 2024

8/10 Good

Peck Sze Jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Plenty of food options. First night our room unfortunately had a black out and need to be changed to another room which was not high level and not as clean
Stayed 2 nights in Aug 2024

10/10 Excellent

CLAUDIA

Stayed 2 nights in Sep 2024

8/10 Good

Yuen Kwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 stars for a 4 star hotel
Stayed 4 nights in Sep 2024

8/10 Good

subhasi, VANCOUVER

Travelled with family
Liked: Amenities
Unfriendly staff. Check in was okay. Breakfast selections were really good. Staff were very friendly and helpful in the cafeteria. Rooms were okay kind of outdated.
Stayed 2 nights in Sep 2024

10/10 Excellent

Pak Keong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located around places of attractions
Stayed 3 nights in Sep 2024

8/10 Good

Thomas, Laguna Niguel

Liked: Cleanliness, staff & service
Hotel is nice. But this is no 5 star hotel. Pool is just ok
Stayed 1 night in Sep 2024

10/10 Excellent

Tan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jen hotel staff are friendly and supportive
Stayed 4 nights in Sep 2024

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Sep 2024

8/10 Good

KIM SUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good guest service experience. Super efficient housekeeping. Highly recommended.
Stayed 3 nights in Aug 2024

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the room is good and clean. Good location. Will consider this hotel if i am back here.
Stayed 3 nights in Aug 2024