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Fairmont Orchid

4.5 star property

Photo gallery for Fairmont Orchid

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Lobby
4 restaurants, lunch, dinner served; international cuisine
View from room
Room, 2 Queen Beds, Non Smoking, Garden View (Newly Renovated)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available

Explore the area

Map
1 N Kaniku Drive Kohala, Kamuela, HI, 96743
  • Mauna Lani Resort Golf Course
    ‪6 min drive‬
  • Mauna Lani Beach
    ‪9 min drive‬
  • Anaehoomalu Beach
    ‪16 min drive‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪36 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront (Newly Renovated)

Room, 1 King Bed, Non Smoking, Oceanfront (Newly Renovated)

Room, 1 King Bed, Non Smoking, Oceanfront (Newly Renovated)

  • Ocean view
  • 49.6 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront (Newly Renovated)

  • Ocean view
  • 98 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View (Newly Renovated)

  • 98 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Oceanfront (Newly Renovated)

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, Multiple Beds, Non Smoking, Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, Multiple Beds, Non Smoking, Ocean View (Newly Renovated)

  • Ocean view
  • 98 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated)

  • Ocean view
  • 49.6 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated)

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Newly Renovated)

  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (Newly Renovated)

Room, 2 Queen Beds, Non Smoking, Garden View (Newly Renovated)

Room, 2 Queen Beds, Non Smoking, Garden View (Newly Renovated)

  • 49.6 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold, Premium Room, 1 Queen Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Premium Room, 1 Queen Bed, Ocean View

  • Ocean view
  • 48 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold, Premium Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Premium Room, 1 King Bed, Ocean View

  • Ocean view
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 2 Queen Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Suite, 2 Queen Beds, Non Smoking, Ocean View

  • Ocean view
  • 98 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated)

  • Ocean view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Suite, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • 98 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated)

  • Ocean view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 Queen Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 Queen Bed, Ocean View

  • Ocean view
  • 48 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Partial Ocean View

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Newly Renovated)

Room, 1 King Bed, Non Smoking, Garden View (Newly Renovated)

Room, 1 King Bed, Non Smoking, Garden View (Newly Renovated)

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed, Non Smoking, Garden View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 King Bed, Non Smoking, Garden View

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Newly Renovated)

  • Ocean view
  • 98 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

Kamuela

With a stay at Fairmont Orchid in Kamuela, you'll be on the waterfront, within a 10-minute drive of Mauna Lani Resort Golf Course and Great 4-D Movie Ride. .This beach resort is 8.9 mi (14.4 km) from Mauna Kea Beach and 7.7 mi (12.3 km) from Hāpuna Beach State Recreation Area.
View more Resorts in KamuelaOpens in a new window

What's nearby

  • Mauna Lani Resort Golf Course - 6 min drive - 2.2 km
  • Mauna Lani Beach - 9 min drive - 4.3 km
  • Waikoloa Beach Golf Course - 14 min drive - 8.3 km
  • Anaehoomalu Beach - 16 min drive - 10.1 km
  • Hāpuna Beach State Recreation Area - 18 min drive - 12.4 km

Getting around

  • Kona Intl. Airport (KOA) - 36 min drive

Restaurants

  • ‪Kona Tap Room - ‬16 min drive
  • ‪Starbucks - ‬13 min drive
  • ‪Island Vintage Coffee - ‬13 min drive
  • ‪A-Bay's Island Grill - ‬14 min drive
  • ‪Waikoloa Coffee Company - ‬17 min drive

About this property

Fairmont Orchid

Luxury resort on the beach, with outdoor pool
Fairmont Orchid offers 540 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to lanais. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Kamuela resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 10 outdoor tennis courts, and a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Without Walls. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 540 air-conditioned rooms featuring LCD televisions. Rooms have private lanais. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional amenities at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Hale Kai Restaurant, one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Event facilities at this resort consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Hale Kai Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner.
Browns Beach House - This beachfront restaurant specializes in Hawaiian cuisine and serves dinner only. Open daily.
Binchotan: Bar & Grill - This restaurant specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.
The Orchid Court - Onsite buffet restaurant. Open daily.
Luana Louge - Overlooking the ocean, this lobby lounge specializes in local cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (USD 38 per day; includes in/out privileges)
  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 50 for adults and USD 25 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Binchotan: Bar & Grill
  • Browns Beach House
  • Hale Kai Restaurant
  • Luana Louge
  • The Orchid Court

Things to do

  • 10 outdoor tennis courts
  • 18-hole golf course
  • 24-hour gym
  • Beach volleyball
  • Designer stores
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Paddleboard
  • Pilates classes
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Yoga classes

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per night, plus a deposit of USD 75 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 75.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Self parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 75 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-052-830-4128-01
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Hawaii
Fairmont Orchid
Fairmont Orchid Hawaii Resort Kamuela
Fairmont Orchid Hotel
Fairmont Orchid Hotel Hawaii
Hawaii Fairmont
Hawaii Orchid Fairmont
Orchid Fairmont
Orchid Fairmont Hawaii
Orchid Hawaii Fairmont
Fairmont Orchid Hawaii Hotel
Fairmont Orchid Hawaii Kamuela
The Fairmont Orchid Hawaii
Fairmont Orchid Resort Kamuela
Fairmont Orchid Kamuela
Fairmont Orchid Resort
Fairmont Orchid Kamuela
Fairmont Orchid Resort Kamuela

Fairmont Orchid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1002 reviews
Rating 8 - Good. 182 out of 1002 reviews
Rating 6 - Okay. 77 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 15 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen N.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and kind. I have not yet explored the whole resort but what I have visited so far is great. The restaurant that does not require reservations has very healthy and delicious menu choices.
Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a top-tier resort property that delivers at that level on all dimensions. The staff is well-trained and pleasant throughout the property. The on-site dining options offer something for everyone, and there are many activities available without leaving the hotel. There are several fun places to have a drink, and they had a musician playing in at least one location every night. My wife found the shops very attractive. The concierge desk is well-staffed and informative, helping to set-up experiences around the island. The cove beach is perfect for safe swimming, and resort guests can also venture beyond for more challenging conditions. The fitness center is not large but had everything most of us need, and it was not crowded when I used it. Our only negative experience was our second dinner at the Beach House when they wrecked my steak, but that can happen anywhere (and they took it off of the bill without being asked). I recommend this property for anyone looking for a higher-end resort experience.
Stayed 5 nights in Jan 2025

10/10 Excellent

Helen

Stayed 3 nights in Jan 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could use a little upgrade. There should be more chairs in the shade for free. All the good chairs are reserved. You shouldn’t have to pay for a shaded seat. For the cost of the room, you should get snorkel equipment for more than one hour. Other than that, I loved the property. Staff was excellent and the dining was great too.
Stayed 6 nights in Jan 2025

10/10 Excellent

Kristin

Liked: Staff & service
Stayed 7 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort

Lovely stay

Was good. Super busy with the holiday. Staff great. Food good.
Stayed 3 nights in Dec 2024

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Dec 2024

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good not great - lots of kids

The room was amazing The property was nice but lots of kids - almost no place to escape if you don't have kids The beach didn't have umbrellas or nice chairs to lay on (those are at the pool) unless you paid hundreds of dollars extra Restaurants were okay - we mostly ate out Beautiful beach Lots of activities but you have to reserve everything and you get charged $50 if you no show (which is insane for something like water aerobics)
Stayed 4 nights in Dec 2024

6/10 Okay

Kohei

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel room was clean, roomy and beach and pool was great, especially pool was heated and could enjoy all the time. However, room prep and staff at the reception was not great. We booked with 4 people (2 adults and 2 kids) but only 3 towels sets were in the room, and shampoo/conditioner/body gel were all out of stock. We requested to bring another towel set and refill the shampoo etc, but towel set was brought almost an hour later, and no refill... Also, at the time of checkout, we were charged the food/drinks which we didn't ordered, and it took almost 20 min. to confirm and remove from our bill. And there were no any apologizes about that mistakes... I would say this hotel staff/service is not 5 star hotel, similar to 3-4 star hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Min

Stayed 4 nights in Dec 2024

10/10 Excellent

Shirin

Stayed 4 nights in Dec 2024

8/10 Good

Mary, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Loved having the opportunity to see S
Stayed 7 nights in Dec 2024

10/10 Excellent

Viju

Stayed 5 nights in Dec 2024

10/10 Excellent

Xue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 4 nights in Dec 2024

10/10 Excellent

Harjander Singh

Liked: Cleanliness, staff & service, property conditions & facilities
The most stand out thing about this Fairmont is the staff. Very friendly, polite and helpful. We were at Fairmont Mayakoba earlier this year - they need to come to Hawaii for training.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jeffrey danilo

It was awesome! I had so much fun here! Wish they told me there would be extra charges on Spa before I went inside.
Stayed 8 nights in Dec 2024

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and staffs
Stayed 1 night in Dec 2024

10/10 Excellent

ofer, woodland hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Erik

Liked: Cleanliness, staff & service

Resort condition could use improvement

Stayed for honeymoon. Great snorkeling spots but hotel condition not consistent with its price class. Multiple squeaky elevators, very noisy all day and night even a few rooms away. Hot water can take a couple of minutes, which is fine, but why not tell guests about it upfront? Wayfinding throughout the property could be improved. Annoying beeps in parking lot area and poor signage. On the plus side, beautiful landscaping, excellent turndown service, great access to towels, gear, etc. Friendly staff, great (resort priced) food options. Could be great with a but more focus on the basics.
Stayed 7 nights in Dec 2024

10/10 Excellent

Joy Molina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staffs and place
Stayed 2 nights in Dec 2024

10/10 Excellent

Katherine

Stayed 8 nights in Dec 2024

2/10 Terrible

Alejandro

Stayed 3 nights in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Gail

Stayed 2 nights in Nov 2024