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Grand Palladium Kantenah Resort & Spa All Inclusive

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

View from property
Private beach, white sand, sun-loungers, beach umbrellas
14 restaurants, Mexican cuisine
Couples treatment room(s), sauna, hot tub, steam room
Lobby lounge

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Hot tub

Explore the area

Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Cenote Azul
    7 min drive
  • Xpu-ha Beach
    7 min drive
  • Akumal Ecological Center
    9 min drive
  • Tulum Intl. Airport (TQO)
    73 min drive

Room options

View all photos for Deluxe Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Garden View

  • 36.9 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Triple Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Triple Garden View

  • 36.9 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | Balcony view

Family Selection Junior Suite Rooftop with Private Pool

  • 51 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Sigle use Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Sigle use Garden View

  • 36.9 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

  • 103 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View | Balcony view

Junior Suite Garden View

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View

Junior Suite Garden View

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Land view from property

Grand Palladium White Sand Resort & Spa All Inclusive

On private beach
Pool
Hot tub
Breakfast included
4.1 out of 5, Very good, (578)
The price is AU$861
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Grand Palladium White Sand Resort & Spa All Inclusive

About the area

Kantenah

Located in Kantenah, Grand Palladium Kantenah Resort & Spa All Inclusive is by the sea, within a 10-minute drive of Puerto Aventuras Marina and Akumal Beach. .This all-inclusive property is 12.6 mi (20.3 km) from Xel-Há Park.

What's nearby

  • Cenote Azul - 7 min drive
  • Akumal Beach - 10 min drive
  • Yal-ku Lagoon - 14 min drive
  • Half Moon Bay - 16 min drive
  • Xel-Há Park - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Beach Bbq - ‬5 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 252 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools or 5 spa tubs, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at La Adelita, one of the property's 14 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
La Adelita - This steakhouse specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 14 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • La Adelita
  • El Dorado
  • Sumptuori
  • Portofino
  • La Lola

Things to do

  • 6 outdoor pools
  • 5 hot tubs
  • Fitness classes
  • Arcade/games room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Lifeguards on-site
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway hire/tours
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in stairwells
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Designated smoking areas
  • Games
  • Renovated entire property – December 2023

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; spa tub

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 430 out of 1003 reviews" "
Rating 8 - Good. 300 out of 1003 reviews" "
Rating 6 - Okay. 134 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 66 out of 1003 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Evans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Sep 2024

8/10 Good

Wymon, Accokeek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 5 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really good time at this resort. I didn't do very much but it was just such a nice stay, very relaxing and much needed. The staff was super friendly and really made the experience that much better. There were so many restaurants, I recommend you try the japonese restaurant, it was amazing and the servers were so nice! Definitely will come back again !! Thank you
Stayed 4 nights in Aug 2024

10/10 Excellent

Cytionna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything
Stayed 2 nights in Aug 2024

10/10 Excellent

Angel

Stayed 5 nights in Aug 2024

10/10 Excellent

Lilit

Stayed 6 nights in Aug 2024

2/10 Terrible

Alexandre

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been the worst hotel experience I have ever had. Due to issues with my wife’s visa to Mexico, we had to postpone the trip by one day. This was done the day before check-in, and the airline was very accommodating, postponing our trip both on the way in and on the way back. The moment I found out that I had to postpone the trip, I contacted Orbitz, and their recommendation was to speak directly with the hotel. Orbitz, my personal assistant, and I tried several times to contact the hotel through phone, email, and online text message, but none of us were able to do so. The worst part was that even when we contacted the hotel’s answering service in the U.S., they attempted to connect us to the hotel, but no one would pick up, and the call just dropped. This happened several times. When I finally checked in at the hotel, I explained the whole situation and requested to speak with the manager. I spent a total of 3 days at the hotel (supposed to be 4 days) and only less than 24 hours before my check-out did management finally contact me. This was the night before my check-out. The next morning, I arranged to speak with the manager and explained the whole situation to the supposed manager's assistant, Humberto. When he arrived, he claimed they never received any contact from us, and his best offer was for me to pay $400 for an additional night. He stated that if I could prove that I had contacted them, he might be able to do something better. The most upsetting part was tha
Stayed 4 nights in Aug 2024

6/10 Okay

Marcos

Travelled with family
Liked: Cleanliness, staff & service
The butler service for building 50 are the best in class. Christian, Guillermo and Francisco have excellent customer service skills and their supervisor Maria is a superb leader.
Stayed 2 nights in Aug 2024

6/10 Okay

Paul

Stayed 1 night in Aug 2024

8/10 Good

Marcos

Liked: Cleanliness, staff & service
The butler service at family selection was phenomenal Christian Guillermo Francisco Made everything easy for me. It’s a shame that some bars do not have the premium drinks. Also the a la carte restaurants lack variety. The quality of the food is below average.
Stayed 7 nights in Aug 2024

10/10 Excellent

edwin

Travelled with family and small children
Liked: Cleanliness, staff & service
Property is quite impressive, though they are doing construction in a different location from where I’m staying I would highly recommend this place for Vacation.
Stayed 6 nights in Aug 2024

8/10 Good

Solange, brooklyn

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

ROSA

😍
Stayed 4 nights in Aug 2024

10/10 Excellent

Naija

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Great deals with excellent service from all staff. The wild life was also beautiful but a bit much with the outside dining. La hacienda was the best buffet and room service was the BEST food we had. Beautiful room and views I’d stay here again!
Stayed 3 nights in Aug 2024

10/10 Excellent

Andre Gutierrez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time ! Can’t wait to be back !
Stayed 7 nights in Aug 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property itself was very nice and was very kid friendly. The Family Selection area was nice. Food was a 6-7 out of 10 but in line with expectations of an all inclusive resort. Beach was clean and mostly private with only a few people approaching to try to sell things.
Stayed 4 nights in Aug 2024

8/10 Good

Kamil, Ashland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Faniza

Travelled with family
Was not very happy as i paid to stay specifically in Kantenah Resort but was moved to white sand villas because they overbooked Kantenah Resort. White sand is much older rooms with very uncomfortable and worn out beds. Prior to leaving, there was a leak from washroom ceiling. Also, we experienced blackout for a few seconds everyday.
Stayed 3 nights in Aug 2024

10/10 Excellent

Natalie C.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They advertise a snack/deli bar and a cafe/coffee shop but they do not have that. Limited food only during certain hours. We got there and had no where to get food because they were all closed. We thought we would go to the deli/snack bar or cafe/coffee shop to get something but they didn’t even have that!
Stayed 1 night in Aug 2024

6/10 Okay

Maya

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The animals around the beautiful property offer amazing views. However, there is room for improvement in the services. The restaurants are not top-notch, although the buffet was satisfying. Services are lacking in the pool and on the beaches. Maybe FS guests receive better treatment, but regular guests do not. The overall experience is subpar.
Stayed 5 nights in Aug 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities. I had a few inconveniences with the cleanliness of the room upon my arrival. This would be my biggest complaint. Some nights the outside noise in the hallways could be heard inside the room, which means they aren’t all that soundproof. However, I enjoyed my stay and the rooms were pleasingly decorated. Lovely and accesible staff all around the resort. Some buffets and restaurants could do upgrades, but overall delicious meals and food. Pools were great. Beach on the resort was beautiful with cristal clear waters, white sand and no sargassum.
Stayed 5 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Overall, we had a nice stay. Alexa at check-in was very warm, welcoming and helpful. The
Stayed 4 nights in Aug 2024

2/10 Terrible

Ivo Krasimirov, Northglenn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service and tasteless food! There is only one buffet for the Kantenah and Colonial and is always overcrowded with big waiting lines. No variety of food at all! Some of the staff have attitude when ask for something! Only one towel booth that 2 days in a row had no towels and had to wait 1hr for a truck to bring them in! Housekeeping is terrible, always missing something and left our room without been cleaned with no towells for two days! Don't ruin your vacation and go spend your money somewhere else, this is a NOT a 5stars resort, maybe used to be and not sure if they are under new management but talk to so ma y people that been here few years ago and said it used to be good, unfortunately, no any longer! We’ve been to many different resorts along the Riviera Maya and never had such a bad experience with any resorts so far! Don't fall on the positive reviews, not sure how they got so many stars but apparently are not from people with good service expectations.
Stayed 7 nights in Jul 2024

2/10 Terrible

Amalia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad uno de los peores hoteles !!! No pude disfrutar mis vacaciones .. no lo recomiendo en lo absoluto !
Stayed 2 nights in Aug 2024