Stayed 3 or 4x times in the past 3-4 yrs, most recent is a 5 nights at end of April 2019. 4 stars IF YOU’RE on a tight budget, with some serious negatives noted below. If you can pay a little more, stay elsewhere.
Good - Clean room, friendly staff, great location, 4 mins walk to Pavilion mall, 3 mins walk from MRT station, and less than 5 mins from the Bukit Bintang monorail station. Nice large bathroom (about 1/3 off the room)!
Bad - The room is fine for one person but too small for two people - two feet space around the bed to move around (where to put large suitcase? They give you two hangers on the wall, no closet space).
Other big negative is that there's a bar or disco nearby that plays very very loud music that you can still hear with ear plugs. Their music turns off about 2AM. Ear plugs help but can’t block the noise. I sleep with ear plugs on every night here. Folks who have sleep or noise issues should avoid this hotel. On my last stay, I asked for a room facing away from the music, and I still could hear it ;/
As of April 2019 (my most recent stay) - management made two BAD decisions.
1 - they NO LONGER provide small hand/face towels, you only get the large bath towel! Seriously, that is just penny pinching!
2 - room have NO phones! You must walk to front desk to deal with issues. This is also a safety risks to guests.