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Shangri-La Kuala Lumpur

5.0 star property

Photo gallery for Shangri-La Kuala Lumpur

City view
Front of property
Premium bedding, minibar, in-room safe, desk
Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs
Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Parking included
  • Spa
  • Breakfast available

Explore the area

Map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Petronas Twin Towers
    ‪14 min walk‬
  • Pavilion Kuala Lumpur
    ‪14 min walk‬
  • KLCC Park
    ‪16 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪47 min drive‬

Room options

View all photos for Executive Room, 1 King Bed (Business)

Executive Room, 1 King Bed (Business)

Executive Room, 1 King Bed (Business)

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds (Selection)

Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Single Beds (Selection)

  • 80 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds

  • 39 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed (Premier)

Premium bedding, minibar, in-room safe, desk

Family Room, 1 King Bed (Premier)

  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Club Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Horizon Club, Club Room, 2 Single Beds

  • 39 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club, Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Horizon Club, Executive Room, 1 King Bed

  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Executive King

Premium bedding, minibar, in-room safe, desk

Family Executive King

  • 74 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Selection)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed (Selection)

  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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The price is AU$218
for 1 room
includes taxes & fees
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About the area

Kuala Lumpur

A stay at Shangri-La Kuala Lumpur places you in the heart of Kuala Lumpur, within a 15-minute walk of Suria KLCC Shopping Centre and Petronas Twin Towers. .This family-friendly hotel is 0.7 mi (1.2 km) from Pavilion Kuala Lumpur and 0.6 mi (0.9 km) from Kuala Lumpur Convention Centre.

What's nearby

  • Kuala Lumpur Tower - 12 min walk - 1.0 km
  • Suria KLCC Shopping Centre - 12 min walk - 1.0 km
  • Petronas Twin Towers - 14 min walk - 1.2 km
  • Pavilion Kuala Lumpur - 14 min walk - 1.2 km
  • KLCC Park - 16 min walk - 1.4 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Xin Cuisine - ‬6 min walk
  • ‪Arthur's Bar & Grill - ‬1 min walk
  • ‪Melting Pot Cafe - ‬5 min walk
  • ‪Lemon Garden Cafe - ‬1 min walk
  • ‪Lemon Garden 2 Go - ‬5 min walk

About this property

Shangri-La Kuala Lumpur

Family-friendly hotel with a full-service spa and a health club
Shangri-La Kuala Lumpur offers 662 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.
Make yourself at home in one of the 662 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Kuala Lumpur? This hotel has 84573 square feet (7857 square meters) of space consisting of a conference center and 15 meeting rooms. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Shangri-La Kuala Lumpur has a restaurant on site.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Hindi, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: MYR 98 for adults and MYR 98 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • A hot tub
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference centre (84573 square feet of space)
  • Meeting rooms - 15

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Reflexology
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 114
  • Lever door handles
  • Phone accessibility kit
  • Step-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 174.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 400 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Shangri-La Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1004 reviews
Rating 8 - Good. 199 out of 1004 reviews
Rating 6 - Okay. 54 out of 1004 reviews
Rating 4 - Poor. 18 out of 1004 reviews
Rating 2 - Terrible. 17 out of 1004 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Su

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room that we stayed is old, old furnitures, bad smells and carpets are old and dirty with stains on the carpets, old bathroom with molds on the shower walls. Very disappointed, would not recommend to anyone. This hotel needs a big renovation.
Stayed 3 nights in Dec 2024

10/10 Excellent

Robert, AUSTIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazing hotel. The best I've ever stayed in.
Stayed 1 night in Nov 2024

10/10 Excellent

Yasar

Amazing honeymoon experience
Great hotel very clean and nice. Best hotel i have ever stayed at
Stayed 3 nights in Nov 2024

10/10 Excellent

Kristian

Stayed 3 nights in Nov 2024

4/10 Poor

Maria

Travelled with family
Disliked: Staff & service, property conditions & facilities
Don’t book this… very disappointing
So disappointed with the standard of this hotel. We have stayed in some of the other Shangri-la resorts before and expected the same standard here. Will never return.
Stayed 2 nights in Nov 2024

10/10 Excellent

Terry

Stayed 3 nights in Oct 2024

10/10 Excellent

Benjamin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our 6 night stay was excellent. The staff were all exceptional and all of the food we had was excellent. The health club facilities were excellent. The Family Room was large and extremely well equipped with great views. My little boy had a great time, the kids activities were only attended by him most of the time, but the staff still made it fun. The pool is a little tired, but still had a great time playing, all the poolside staff were excellent and kind. All in all a great stay, thanks Hotel Shangri-La!
Stayed 6 nights in Nov 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel. Great restaurants, nice lobby area, helpful staff
Stayed 2 nights in Sep 2024

10/10 Excellent

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, incredible food, beautiful hotel
One of the best hotels I have ever stayed in. The service was perfect from the moment I arrived until I left. The buffet restaurant had incredible food and great service. The entire hotel was beautiful.
Stayed 2 nights in Nov 2024

6/10 Okay

Chelsea

Travelled with family
Liked: Staff & service, amenities
The staff was lovely but the room was quite dated and smelled musty. It could’ve been cleaner but the main areas were very well maintained and beautiful. The breakfasts buffet was very well appointed and the staff were warm, welcoming and helpful.
Stayed 5 nights in Nov 2024

6/10 Okay

Stephen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
the property is old already, food in breakfast is just average. Not your typical SHANGRI La standards.
Stayed 2 nights in Oct 2024

2/10 Terrible

Kin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Famous where name concerned
Stayed 3 nights in Oct 2024

10/10 Excellent

Mohamed

Stayed 9 nights in Oct 2024

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Shangri-La Hotel in Kuala Lumpur was simply outstanding. From the moment we arrived, we were welcomed with warm, attentive service that set the tone for an indulgent experience. The rooms were beautifully appointed, offering lovely views of the city, and the bed was incredibly comfortable. The breakfast buffet was a true highlight, with an impressive array of high-quality dishes from around the world, prepared to perfection. The spa and pool provided a tranquil escape, ideal for unwinding after a day out in the city. The only slight improvement could be the addition of a bar serving cocktails by the pool. Aside from that, everything was spot on. A superb experience, and I’d highly recommend it to anyone looking for a luxurious stay in Kuala Lumpur!
Stayed 5 nights in Oct 2024

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for business
Stayed 2 nights in Oct 2024

10/10 Excellent

Daren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a hotel KL Shangri La is as good as it gets. The staff and everything about it was first class. The area is a little challenging to negotiate, roads extremely busy - It was a business trip so travelling around wasn't much fun but a wonderful hotel to come back to to relax.
Stayed 5 nights in Oct 2024

10/10 Excellent

Dib, Doha

Liked: Cleanliness, staff & service, property conditions & facilities
The Vipe
Stayed 1 night in Oct 2024

10/10 Excellent

Justin

Stayed 3 nights in Oct 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Hussain Shaheed

Stayed 3 nights in Sep 2024

10/10 Excellent

May

Stayed 2 nights in Jul 2024

10/10 Excellent

Kristina, Santa Rosa

Excellent customer service, friendly.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nazneen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit to KL
My first time visiting the city. This had a great location to see what the city had to offer. The pool, gym and spa all amazing in quality and I used them multiple times during my trip. Ate at the bar and grill, food and service both very good and staff very friendly and welcoming. Will plan to visit again.
Stayed 4 nights in Sep 2024