We wanted to have a two night stay. I booked the night before. We arrived at the 3:00p.m. checkin time. Carried our bags upstairs( no elevator) to room 219. I could smell stale tobacco in the room and on the bedcovers. A perfume smell from carpet fresh powder or something similar. The king size bed was worn so badly that we could not comfortably lay still without rolling/sliding down into the middle. The bathroom floor was not mopped or clean with bad scrungy buildup in the corners. After the first flush, the tank lid had to be removed and the float jiggled to refill the tank. Once an allergic reaction set in on me, we had to leave, i could not stop coughing. When we checked out 2 and a half hours later, we asked about a refund and were told by the desk clerk " oh, i dont do that, you have call them"