6/10 Okay
Crystal, Santa Rosa
Travelled with pets
25 Aug 2024
Liked: Staff & service
The location is good. Closer to the lake off of the main drag. Check in was good. The front desk person was very nice. I paid for the room in advance booking through Expedia, however when I checked in I was presented with paperwork stating they were going to charge me an additional $50 for pets even though I paid over $530 for the room and stated it was for one person and two dogs. The room itself was a good size and had a fireplace with chair next to it. There was no wood for the fireplace. The door would not lock properly and if I hadn't had dogs I would feel unsafe. there were also large gaps which let all of the air in and it was unseasonably cold both of the days that I was there, The deadbolt did not work at all. I ended up having to go to the front desk and request that it be fixed the following day. I left the room in order for that to happen 2 1/2 hours later I came back and it had not been done. It was extremely noisy as I had upstairs neighbors that were stomping around until after midnight. There was a concert at the outdoor amphitheater at Harvey’s on night number two, which explained why they had doubled the cost of the room and you could very clearly hear it from the room. There is no housekeeping service unless requested. NO vending machines in the vending machine area. Doing construction on the hotel with no notice at time of booking. Lobby had boxes everywhere. There were construction materials everywhere on the east side. Disappointing getaway.
Crystal
Stayed 2 nights in Aug 2024