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The Ritz-Carlton, Lake Tahoe

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, Lake Tahoe

2-Bedroom Residence, 2 Bedroom Residence, Balcony, Fireplace | Private kitchen
3-Bedroom Residence, 3 Bedroom Residence, Valley view | Living room
Exterior
3-Bedroom Residence, 3 Bedroom Residence, Mountain view, Tub
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Hot tub
    Hot tub

Explore the area

Map
13031 Ritz Carlton Highland Court, Truckee, CA, 96161
  • Northstar California Resort
    1 min walk
  • Tahoe Zephyr Express Lift
    15 min walk
  • Big Springs Express Gondola
    10 min drive
  • Truckee, CA (TKF-Truckee Tahoe)
    12 min drive

Room options

View all photos for Room, 1 King Bed, Fireplace, No View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Fireplace, No View

  • 42.3 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Fireplace, No View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Fireplace, No View

  • 44 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Mountain View Corner King, Larger Guest room, 1 King

Mountain View Corner King, Larger Guest room, 1 King

Mountain View Corner King, Larger Guest room, 1 King

  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Fireplace (Mobility Accessible, Roll-in Shower)

Separate bathtub and shower, deep-soaking bathtub, designer toiletries

Room, 1 King Bed, Non Smoking, Fireplace (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Mountain View (Mobility Accessible, Roll-In Shower)

  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for 4-Bedroom Penthouse, 4 Bedroom Residence, Mountain view, Tub

4-Bedroom Penthouse, 4 Bedroom Residence, Mountain view, Tub | Living room

4-Bedroom Penthouse, 4 Bedroom Residence, Mountain view, Tub

  • 317 sq m
  • Mountain view
  • Sleeps 9
  • 2 King Beds and 3 Queen Beds

View all photos for Alpine King Room, Guest room, 1 King, Fireplace

Alpine King Room, Guest room, 1 King, Fireplace

Alpine King Room, Guest room, 1 King, Fireplace

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Mountain View King Room, Guest room, 1 King, Mountain view

Mountain View King Room, Guest room, 1 King, Mountain view

Mountain View King Room, Guest room, 1 King, Mountain view

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Alpine Queen Room, Guest room, 2 Queen, Fireplace

Premium bedding, pillow-top beds, in-room safe, desk

Alpine Queen Room, Guest room, 2 Queen, Fireplace

  • 44 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Queen Room, Club lounge access, Club Guest room, 2 Queen

Premium bedding, pillow-top beds, in-room safe, desk

Club Queen Room, Club lounge access, Club Guest room, 2 Queen

  • 44 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Mountain View Queen Room, Guest room, 2 Queen, Mountain view

Mountain View Queen Room, Guest room, 2 Queen, Mountain view

Mountain View Queen Room, Guest room, 2 Queen, Mountain view

  • 44 sq m
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Valley View (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed, Valley View (Hearing Accessible)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Fireplace (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Fireplace (Mobility Accessible, Tub)

  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Fireplace

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Fireplace

  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Fireplace (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Fireplace (Mobility Accessible, Roll-In Shower)

  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Mountain View (Mobility Accessible, Tub)

  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Mountain View (Hearing Accessible)

  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Mountain View (Mobility Accessible, Tub)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Mountain View (Hearing Accessible)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Signature Suite, 1 Bedroom

  • 157 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for 2-Bedroom Residence, 2 Bedroom Residence, Balcony, Fireplace

2-Bedroom Residence, 2 Bedroom Residence, Balcony, Fireplace | Living room

2-Bedroom Residence, 2 Bedroom Residence, Balcony, Fireplace

  • 151 sq m
  • Mountain view
  • Sleeps 6
  • 1 Double Bed

View all photos for 3-Bedroom Residence, 3 Bedroom Residence, Valley view

3-Bedroom Residence, 3 Bedroom Residence, Valley view | Living room

3-Bedroom Residence, 3 Bedroom Residence, Valley view

  • 173 sq m
  • Sleeps 8
  • 1 Double Bed

View all photos for 3-Bedroom Residence, 3 Bedroom Residence, Mountain view, Tub

3-Bedroom Residence, 3 Bedroom Residence, Mountain view, Tub

3-Bedroom Residence, 3 Bedroom Residence, Mountain view, Tub

  • 179 sq m
  • Sleeps 8
  • 1 Double Bed

View all photos for Club Suite, 1 Double Bed

Premium bedding, pillow-top beds, in-room safe, desk

Club Suite, 1 Double Bed

  • 74 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Balcony

37-inch flat-screen TV with digital channels, TV

Room, 1 Double Bed, Balcony

  • 220 sq m
  • Mountain view
  • Sleeps 9
  • 1 Double Bed

View all photos for 2-Bedroom Residence, 2 Bedroom Residence, Mountain view

2-Bedroom Residence, 2 Bedroom Residence, Mountain view | Living room

2-Bedroom Residence, 2 Bedroom Residence, Mountain view

  • 150 sq m
  • Mountain view
  • Sleeps 6
  • 1 Double Bed

View all photos for Pure (R) Wellness Queen, Pure (R) Wellness Guest room, 2 Queen

Premium bedding, pillow-top beds, in-room safe, desk

Pure (R) Wellness Queen, Pure (R) Wellness Guest room, 2 Queen

  • 44 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for 4-Bedroom Residence, 4 Bedroom Residence, Mountain view, Tub

37-inch flat-screen TV with digital channels, TV

4-Bedroom Residence, 4 Bedroom Residence, Mountain view, Tub

  • 317 sq m
  • Mountain view
  • Sleeps 9
  • 1 Double Bed

View all photos for Pure (R) Wellness King, Pure (R) Wellness Guest room, 1 King

Premium bedding, pillow-top beds, in-room safe, desk

Pure (R) Wellness King, Pure (R) Wellness Guest room, 1 King

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Truckee

With a stay at The Ritz-Carlton, Lake Tahoe in Truckee, you'll be 0.1 mi (0.1 km) from Northstar California Resort and 10.5 mi (16.9 km) from Cal Neva Casino. .This family-friendly resort is 12.8 mi (20.6 km) from Donner Memorial State Park and 12.9 mi (20.7 km) from Donner Lake.
View more Resorts in TruckeeOpens in a new window

What's nearby

  • Northstar California Resort - 1 min walk - 0.0 km
  • Big Springs Express Gondola - 10 min drive - 7.0 km
  • Northstar-at-Tahoe Resort Golf Course - 10 min drive - 6.8 km
  • Donner Lake - 19 min drive - 20.8 km
  • Palisades Tahoe - 33 min drive - 33.3 km

Getting around

  • Truckee Station - 15 min drive
  • Truckee, CA (TKF-Truckee Tahoe) - 12 min drive

Restaurants

  • ‪The Lodge at Big Springs - ‬9 min drive
  • ‪Gar Woods - ‬20 min drive
  • ‪Jax at the Tracks - ‬14 min drive
  • ‪Fifty Fifty Brewing Co. - ‬13 min drive
  • ‪Moody's Bistro Bar & Beats - ‬15 min drive

About this property

The Ritz-Carlton, Lake Tahoe

Luxurious ski resort with ski-in/ski-out access
The Ritz-Carlton, Lake Tahoe offers 180 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium digital channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include ski-in/ski-out access, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 17 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 180 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies or patios. Digital television is provided for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this resort, which also features 2 outdoor swimming pools. Additional amenities at this resort include concierge services, an arcade/game room, and ski storage. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy Californian cuisine at Manzanita, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Local cuisine breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Planning an event in Truckee? This resort has 489133 square feet (45442 square meters) of space consisting of conference space and 12 meeting rooms.
Local cuisine breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Manzanita - This fine-dining restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Living Room - This restaurant specializes in Californian cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
The Backyard Bar & BBQ - This restaurant specializes in barbecue and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Cafe Blue - This café serves breakfast, lunch, and light fare. Open daily.
Highlands Bar - This bar serves light fare only. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free wired Internet

Parking and public transport

  • Valet parking on site (USD 60 per night)
  • Electric car charging station on site
  • Wheelchair-accessible van parking available
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • Local cuisine breakfast available for a fee daily 6:30 AM–11:30 AM: USD 20-75 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Manzanita
  • The Living Room
  • The Backyard Bar & BBQ
  • Cafe Blue
  • Highlands Bar

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Bike cleaning
  • Bike shuttle
  • Bike storage
  • Cross-country skiing
  • Downhill skiing
  • Ecotours
  • Full-service spa
  • Mountain biking
  • Sauna
  • Shopping
  • Snow tubing
  • Snowboarding
  • Snowshoeing
  • A hot tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Children's club (surcharge)
  • Fence around the pool
  • Free cots/infant beds
  • Laundry facilities
  • Pool gate
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Ski equipment hire
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Ski storage
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (489133 square feet)
  • Meeting rooms - 12

Outdoors

  • Dock
  • Firepit
  • Garden
  • Nature reserve
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 17 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairwells
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Pool access ramp on site
  • Portable hoist available
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Separate bath and shower
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay, plus a deposit of USD 20 per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 72.80 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Shuttle service
  • Ski storage
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 20 to 75 per person
  • Fee for in-room wireless internet: USD 5.99 per night (rates may vary)
  • Valet parking fee: USD 60 per night
  • Pet deposit: USD 20 per day
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lake Tahoe Ritz-Carlton
Ritz-Carlton Lake
Ritz-Carlton Lake Tahoe
Ritz-Carlton Lake Tahoe Hotel Truckee
Ritz-Carlton Lake Tahoe Truckee
Ritz-Carlton Tahoe
Tahoe Ritz-Carlton
The Ritz-Carlton, Lake Tahoe Hotel Truckee
Lake Tahoe Hotel Truckee
The Ritz Carlton Lake Tahoe
The Ritz Carlton, Lake Tahoe
The Ritz-Carlton, Lake Tahoe Resort
The Ritz-Carlton, Lake Tahoe Truckee
The Ritz-Carlton, Lake Tahoe Resort Truckee

The Ritz-Carlton, Lake Tahoe Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 358 out of 536 reviews" "
Rating 8 - Good. 90 out of 536 reviews" "
Rating 6 - Okay. 54 out of 536 reviews" "
Rating 4 - Poor. 23 out of 536 reviews" "
Rating 2 - Terrible. 11 out of 536 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Cindy

Liked: Cleanliness, staff & service
The staff went above and beyond, from house keeping to the front desk, very professional and caring. The bummer was one of the options to eat meals was under construction.
Stayed 2 nights in Jul 2024

6/10 Okay

Teri

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Small balconey
It was so small you could not even walk out on it.
Stayed 1 night in Jul 2024

10/10 Excellent

Byron

Stayed 3 nights in Jul 2024

10/10 Excellent

Hung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services. Highly recommended for anyone or family
Stayed 1 night in Jul 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and wonderful service. There were a lot of amenities unavailable and only 1 restaurant open but the staff was wonderful and we thoroughly enjoyed our stay!
Stayed 3 nights in Jun 2024

10/10 Excellent

William Bert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property but One important fact was omitted when booking ; $60 per day parking!!😳
Stayed 4 nights in Jun 2024

10/10 Excellent

Sheri

Stayed 2 nights in May 2024

10/10 Excellent

Hripsime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property by itself is 20min far from the lake. The picture of the lake in hotel booking pictures will confuse you, well just letting you know there is no lake or river around the hotel. It’s a totally different Ritz property that you can book separately from the hotel and stay there. They charge $800 per person and it’s only for 24hours or less to spend there. Yes I checked the map as well before I was booking and was wondering how come in the pictures I see lake in front of the hotel but on the map not.
Stayed 2 nights in May 2024

10/10 Excellent

Jaskaran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked our stay, and it was the best service ever.
Stayed 2 nights in May 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

hamed

Stayed 2 nights in May 2024

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service
The property is beautifully designed and appointed. Unfortunately, during our stay, extensive remodeling was being done in multiple places, with multiple areas blocked off, making it difficult to get from place to place. It seems they could have done just one place at a time. And the room service charges were absolutely ridiculous, with the add-on charges for delivery, etc. more than doubling the base prices, which were already high.
Stayed 2 nights in May 2024

10/10 Excellent

Jing

Stayed 1 night in Apr 2024

10/10 Excellent

vitaly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were celebrating our anniversary and the staff went beyond our expectations, from little gift surprises to everyone being super nice and always helpful. Our 3rd trip here and will definitely be coming back again soon.
Stayed 2 nights in Apr 2024

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Not many dining options . Seemed short staffed. Our room had no robes and phone not working. Rooms only had 2 small chairs for seating. Left a day early just not very impressed for what the rates are..
Stayed 2 nights in Apr 2024

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great, the staff needs more experience and level of service of a Ritz Carlton, they do not attend correctly at any Food and Beverage center, the worst being the Lobby.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kalpana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sergei, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Paul

Travelled with family
Disliked: Amenities
Run down, food off and on...hot main, cold sides (that shouldn't be cold). Screwed up reservation, lost room, tried to fix it...staff was nice, tried their best, were a little green. I don't think I'd book this place again.
Stayed 1 night in Jan 2024

10/10 Excellent

Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient ski in ski out. Excellent ski valet.
Stayed 3 nights in Dec 2023

6/10 Okay

Kathleen

Stayed 4 nights in Dec 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Birthe

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Sadly there was a number of things that did not work in the residence:TV, fireplace, main light switch in bathroom, shower handle, microwave and dishwasher (broken glass in there). For a resort such as The Ritz Carlton this is really not up to standard. Staff was very friendly, but unable to fix these items after multiple attempts. Out of the three days we stayed, we spent more than half a day attempting to fix at least some these things. I would appreciate a partial refund - the property could not do so, since I booked via Orbitz.
Stayed 3 nights in Nov 2023

10/10 Excellent

Eyad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean and well maintained. The staff is truly wonderful.
Stayed 4 nights in Nov 2023