2/10 Terrible
Armilla
Business traveller
28 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gravely disappointed
booking went well, check in my keys did not work. Dogs were barking on all sides of the room non stop.When stepping on the floor in the bathroom water was coming through the cracks. At first I though it wasn't dried well =But it was so much water my socks got wet and water continues to come through floor panels. There was ants and roaches in the mini kitchen and bathroom. I reported it. Reportedly there was no other room to put me and my husband in. The desk lady said if she got someone they only work 09-1700. I relayed I work nights and need to go to sleep so could not have the service guy during that time and were would I go during their fix it time. The next day I asked again, we moved to another room. Same problem with the floor. ( this is not acceptable= where is the water coming from) I asked for more towels and the worker said I needed to give up the old towels. I told her they were on the flook...The "Breakfast" offerings at 07:30 was slim to none. We had to ask for the desk to refill the few items they had and waited over 15 minutes. (two days in a row) If the offer is continental breakfast - they should advertise that. If I could have found another venue, I would have left. But I think with the work series every hotel was booked. I was tired for my shifts and had to drive and work sleepy.
Armilla
Stayed 3 nights in Oct 2024