The room was nice and clean, but the hallways desperately needed to be cleaned and vacuumed. The worst part of my stay was that I got to my room about 10 pm after 24 hours of travel, including an over-Pacific flight so I was ready to shower and go to bed. I tried turning on the AC, but it didn’t work. I called the front desk and a maintenance man came and also determined it wasn’t working. After not hearing anything after about 15 minutes, I again called the front desk, and was put in hold. After 15 minutes on hold, I was disconnected. Finally, I trudged down to the front desk and asked to be put into another room. At about 11;00 pm, I was in a room, at last, with air conditioning and was able to get some rest. So, maybe this is an unfortunate event that doesn’t usually happen, but I should have been moved immediately. The room was comfortable and clean, the breakfast was good, and I used the fitness center in the morning.