When we checked in the room keys did not work and, once we got that issue taken care of, there were no towels in the room. Later, when we turned on the TV, only pay-per-view was working and the staff did not seem to want to help. When we complained, the manager threatened to call the police. The staff is not LGBTQ friendly at all and I think that Hotels.com needs to know this. We were supposed to stay 2 nights, but we left after just one. The place and the staff were terrible,rude, and loud.