2/10 Terrible
jean
Travelled with partner
19 Jan 2025
It took over 25 minutes to check in because desk employee could not get the software to process my credit card. She was extremely apologetic and followed up with a call to the room to make sure we were satisfied after she upgraded us to a suite. There were 2 other guests trying to check in ahead of us and they had difficulties with check-in. They stepped aside for us to try to check in and then as I said it was over 25 minutes until we had a room key. She was on the phone with a supervisor (?) the whole time trying to get the problem resolved.
jean
Stayed 1 night in Jan 2025