The hotel itself was clean and updated. However, when we arrived, the staff members at the front desk were very unfriendly, non-welcoming, and did not even offer to assist us with our luggage. Then, to make things worse, we were not able to place a wake-up call on our phone, so we placed the wake-up call request IN PERSON at the front desk and, the next morning we did not receive a call until 15 minutes later. When we mentioned it at the front desk as we were leaving, all we got was a “Sorry”. Anxiety producing and unforgivable.