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The Level at Melia Castilla

4.0 star property

Photo gallery for The Level at Melia Castilla

Lobby sitting area
Castilla The Level
Seasonal outdoor pool, open noon to 8:00 PM, pool loungers
Snack bar
Interior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Room service
  • Gym
  • Parking available
  • Breakfast included

Explore the area

Map
Calle del Poeta Joan Maragall, 43, Madrid, Madrid, 28020
  • Plaza de Castilla
    ‪7 min walk‬
  • Bernabéu Stadium
    ‪12 min walk‬
  • Puerta del Sol
    ‪10 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Castilla The Level

Castilla The Level

Castilla The Level

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Level, Grand Suite

The Level, Grand Suite

The Level, Grand Suite

  • 63 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for The Level, Junior Suite

The Level, Junior Suite | View from room

The Level, Junior Suite

  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Family Communicated The Level 2+2)

View from room

Room (Family Communicated The Level 2+2)

  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for The Level, Premium Room

View from room

The Level, Premium Room

  • 37 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Room (Premium Triple Room The Level)

View from room

Room (Premium Triple Room The Level)

  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for The Level, Deluxe Room

Premium bedding, pillow-top beds, minibar, in-room safe

The Level, Deluxe Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Level, Family Room, Connecting Rooms

View from room

The Level, Family Room, Connecting Rooms

  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds

Similar properties

Executive lounge

Melia Castilla

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (922)
The price is AU$763
for 1 room
includes taxes & fees
20 Mar - 21 Mar
Melia Castilla

About the area

Madrid

Located in Madrid (Tetuán), The Level at Melia Castilla is within a 10-minute walk of Plaza de Castilla and Gate of Europe. .This hotel is 0.9 mi (1.5 km) from Bernabéu Stadium and 2 mi (3.2 km) from Hospital La Paz.

What's nearby

  • Plaza de Castilla - 7 min walk - 0.6 km
  • Bernabéu Stadium - 12 min walk - 1.1 km
  • Royal Palace of Madrid - 9 min drive - 6.5 km
  • Puerta del Sol - 10 min drive - 7.5 km
  • Plaza Mayor - 11 min drive - 7.7 km

Getting around

  • Cuzco Station - 6 min walk
  • Madrid (XTI-Chamartin Train Station) - 20 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 16 min drive

Restaurants

  • ‪La Garriga - ‬3 min walk
  • ‪El Horno - ‬4 min walk
  • ‪La Qchara de Pachi - ‬4 min walk
  • ‪L'Albufera - ‬1 min walk
  • ‪Naked & Sated - ‬4 min walk

About this property

The Level at Melia Castilla

Hotel connected to the convention center in Madrid with 2 restaurants
The Level at Melia Castilla offers 84 accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. 32-inch LED televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 84 guestrooms featuring minibars and espresso makers. Your pillowtop bed comes with premium bedding. 32-inch LED televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers.
Enjoy recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at L'Albufera Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Unwind at the end of the day with a drink at the bar/lounge or the swim-up bar. A complimentary continental breakfast is served on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 30 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM. A complimentary manager's reception is offered each day.
L'Albufera Restaurant - This restaurant serves lunch and dinner. A children's menu is available. Reservations are required.
Loby Café - Onsite café. Open daily.
La Terraza - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

Arabic, Chinese (Mandarin), English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 27 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • 2 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • L'Albufera Restaurant
  • Loby Café
  • La Terraza

Things to do

  • 24-hour fitness centre
  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 30

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • In-room accessibility
  • Visual fire alarm
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchair-width doorways

More

  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in reception
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LED TV
  • Digital channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you arrive at the property after hours, you'll need to check in at an alternate location: [Main Reception at Meliá Castilla]
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: EUR 27 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 17 to September 01
Pool access available from noon to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

Property is also known as

Level Melia Castilla Hotel
The Level at Melia Castilla Hotel
The Level at Melia Castilla Madrid
The Level at Melia Castilla Hotel Madrid

The Level at Melia Castilla Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 57 out of 66 reviews
Rating 8 - Good. 6 out of 66 reviews
Rating 6 - Okay. 2 out of 66 reviews
Rating 4 - Poor. 1 out of 66 reviews
Rating 2 - Terrible. 0 out of 66 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jens

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant lounge
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great rooms!
Stayed 3 nights in May 2024

10/10 Excellent

Bernadette

Liked: Property conditions & facilities
Everybody was nice helpful
Stayed 4 nights in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Really nice staff. A bit far from the city centre
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is great for anything in the Gothic quarter while still getting plenty of light. The rooftop terrace is a plus, but unfortunately they have only two small unheated pools.
Stayed 3 nights in Apr 2024

10/10 Excellent

Bryan Rodrigo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I would stay here again.
Stayed 5 nights in Mar 2024

4/10 Poor

Yousef

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The check in was easy and the hotel was decent overall except for one. major. issue. I had notified the reception desk during checkout and spoke with the manager regarding the cleanliness of room, he apologized and asked me to send him the video I took and told me he would get back to me. That was 5 days ago and I haven’t heard anything back. Make sure you check the room thoroughly as soon as you get in! The hotel location was convenient, a 15 minute walk from the Bernabéu and the room service menu was good. I would have stayed here again if it wasn’t for the issue, but cleanliness is a huge factor for me.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Level is the best hotel that I have been. Very nice hotel
Stayed 7 nights in Dec 2023

10/10 Excellent

oluwafemi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

pat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
absolutely stunning. great food. clean. great service.
Stayed 1 night in Jun 2023

10/10 Excellent

Jeri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel but not located near the touristy parts of the city. It is probably more for business travelers but it is also less expensive than the ones closer to the tourist areas. We had a Premium Triple Room which consisted of a King bed and a Twin cot at the end of the bed. Probably not bigger than a regular room but it was nice. The breakfast, happy hour, and access to beverages (non-alcoholic) was nice. The hotel staff was friendly and helpful. Would stay there again.
Stayed 2 nights in May 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, highly recommend! The rooms are spacious, elegant, and clean. We stayed in a connected 2 room and it was terrific for the family as each room had its own bathroom. The lounge is fabulous and offers drinks and tapas plus breakfast buffet, which was included in our package price. The staff is helpful, courteous and friendly. We stayed for 6 nights and had an excellent stay!! The location requires a metro ride or cab trip to the city center, but it wasn’t bad as cabs are readily available and metro stop is close. I would highly recommend this hotel!!
Stayed 6 nights in Mar 2023

10/10 Excellent

Li Choo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and caring staff. There was a variety of Food, snacks and drinks. The only issue is the shower room. Water was passing through the side of the door and the bathroom floor was very wet everytime someone had a shower. But overall, we had a pleasant stay. Nice restaurants and bars around too.
Stayed 2 nights in Sep 2022

10/10 Excellent

Fabricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great stay! The Level is worth it!
Stayed 2 nights in Aug 2022

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was way too cold to swim. Options for food too limited. Should have vegetarian options.
Stayed 6 nights in Aug 2022

10/10 Excellent

Camille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience because of the wonderful service
Stayed 2 nights in Aug 2022

10/10 Excellent

Charlotte Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, welcoming and helpful staff. The premium room meant we had access to drinks and snacks all day. Excellent. Clean, welcoming and good transport links to the city centre.
Stayed 3 nights in Aug 2022

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was was 5 star experience from the staff, room and food and beverage services! A very relaxing and luxurious stay. I highly recommend this property!
Stayed 1 night in Apr 2022

10/10 Excellent

Ronald, hemel hempstead

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing service
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Awesome let us check in early…
Stayed 3 nights in Dec 2021

10/10 Excellent

ADOLFO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Vasil, Wind Gap

Stayed 1 night in Feb 2020

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 5 nights in Feb 2020

10/10 Excellent

Kim, Madrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was amazing! The Level area was also very nice!
Stayed 1 night in Feb 2020