4/10 Poor
Terasa
26 Sept 2024
Liked: Cleanliness
Hi whilst the Hotel was very pleasant the extra charges incurred wernt. Firstly the daily Internet cost was disgusting especially as it was added to the 1 phone and was not a available to my husband's phone or the room which meant he had to pay a separate charge each. The spa facility also incurred unexplained charges for towels which we could have used our own had this been explained. The meal time was not the same as on the printed letter we were given which resulted in confusion at the restaurant and the staff at reception was not adequate wich resulted in endless queueing for help as the room phone wasn't being's answered. Overall ime very disappointed
Terasa
Stayed 2 nights in Sep 2024