I had an incredibly disappointing stay at Anwar Al Movenpick Madina. If there were a negative star I would give that.
From the moment I checked in, it was a series of frustrations. I was given the wrong room with no view just walls but booked a view room, and despite being in a non-smoking hotel, the entire place reeked of smoke.
The smell was unbearable, and my baby, who has asthma, suffered greatly because of it. When I approached management about the issue, they were unhelpful and had a hard-to-get attitude. No resolution was offered, and the situation was brushed off. Room change was done but the same issues were present there too. They are right now acting super hard to get for my refund.
We were eventually moved to two different rooms, but the smoke smell never went away. On top of that, the bed was incredibly uncomfortable—no cushion at all, just a hard surface that made it impossible to get a good night's sleep. The housekeeper even told us not to mention the smoking issue to the front desk when he saw how disappointed we were. We checked out 2 hrs after checking in, after our 16hr journey. EXTREMELY DISAPPOINTED
It felt like no one cared about our concerns. Overall, this hotel completely failed in both service and comfort, and I would not recommend it to anyone