What I liked about the property is the location on Miami beach and the charm, great breakfast, clean rooms (on the small side but clean), and close to Espanola Way (5-10min), beach (5min), and so much more! Also, should out to the breakfast lady that set up breakfast every morning and is so sweet and all the daytime staff who were so helpful and kind.
Now on to the negative. When we arrived, I was with my 71 y/o mom, 2 little kids, and teen daughter, the elevator was broken with no projected date as to when it would be fixed and our room was on the second floor with a steep ladder. Mind you, my mom has bad arthritis. The man (with NY accent) checked us in and watched me and my stepdaughter with no help drag 6 bags up a flight of stairs without an attempt to help. He then offered no apologies or any understanding when he said we have to drag all our bags to the second floor and that my mom has a hard time walking up the stairs with her arthritis. He shrugged his shoulders and just said to wait until the morning when more staff arrives to help us with bags, a single "I am sorry for the inconvenience" would have gone a long way in customer serv. There was another older evening staff member who was extremely rude. He gave us a condescending lecture on not using a hotel elevator without a staff member and that I should have known my way around the kitchen by now, tried to explain I didn't know since during the day staff allowed us to use elevator and assisted in the kitchen.