If the lady that checked me out at the end of my stay had been the person to check me in, I do believe my stay would have been better. Customer service sets the tone for experience. The evening we checked in was busy. The first room we were assigned was dark, smelly, and the beds were annoyingly squeaky. The room that we ended up in was near the front desk and I heard more than I cared to and didn't rest well. Adding to my restlessness, the beds were still squeaky and not comfortable at all. Unfortunately, I had to unexpectedly do some laundry while there, which wouldn't have been so bad, had it not taken 2 hours for the dryer to dry a medium load of laundry. Lastly, for bad experiences, there was a middle-aged male employee that needs to learn his place with other people's kids. I am a single mother with 2 boys that are 9 and 8 years old. It was just the 3 of us on this trip which just so happened to be our first ever beach trip. In two separate scenarios, this employee chose to react to my children's behavior without even giving me (their only parent) a chance to respond and discipline prior to his outburst, with the first being his overreactive snap at my son for impulsively jumping on the counter to look over at him. The second time was during my laundry journey when both boys decided it would be funny to sneak around while mommy was busy and the guy scared them to believe they couldn't get back in to the room. I AM THE PARENT! If you can't be helpful, be quiet!