4/10 Poor
Janice
4 Nov 2024
Disliked: Staff & service, amenities
Website advertising early check was not helpful nor accurate. I invested a significant amount of time to try and register through the Melia website. There was clearly no benefit. In fact, the experience at Melia Barajas was disappointing - pick-up took longer than expected (language issues with guests), and competing with other guests at a very late hour. Then, when I asked for return to the airport, the front desk said I would have to take a taxi, since the reservation slots were already filled for my preferred time. The whole point of staying at the Melia Barajas was the proximity and free shuttle to the airport!
Janice
Stayed 1 night in Nov 2024