4/10 Poor
Gilberto
Travelled with family
30 Dec 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not all Pet Friendly and poor training/service
This is the 3rd time we stayed here this year and I was so disappointed.
I performed a pre checkin using the Circle Hotel website. I stayed here in the past and had a pleasant experience. When I arrived , I was not told which room I was provided nor received the code . The woman at the desk provided it to me and we were “ upgraded “ to a suite. It was on the second floor so we had to carry all of our stuff up the stairs . There are no elevators . I then walked down with my dog to get something from my car and started heading back up . That is when another front desk person told me that dogs are not allowed in the suite. The gentleman told me that he was not aware that there was a dog at checkin in. I told him that hotels.com does not communicate if there is a dog being checked in . The Circle hotel was not responsible for 3rd party apps . The man escalated the situation by informing me that there would be an additional $30per day pet fee . So we had to leave the room , go to another room and carry everything out. The man apologized and said that he would not charge the fee because of the inconvenience and that he would relay my disappointment to management. I still have not had a response. Additionally during our 5 day stay , not once was our room cleaned after I informed the front desk of this and there was not internet for almost 2 days.
Gilberto
Stayed 5 nights in Dec 2024