4/10 Poor
sandra
Travelled with family
26 Aug 2024
Disliked: Staff & service, property conditions & facilities
I rented a suite in the building directly across from the pool. What started as an exciting stay with my children ended up with me paying for a suite in which the ac unit was not working. We immediately notified the front desk of how warm the room was after we had checked in. They sent a maintenance person with a hand brush who attempted to clean the unit and asked us to be patient since the Florida temperatures were so extreme (I am from Florida). We left for dinner coming back to the room being just as warm and humid, extremely uncomfortable. We contacted the front desk asking for a different room at this time, the lady at the reception said she was going to check availability and will call me back. Ten minutes later I called to get an update, this time I got a “gentleman”. This person straight forward told me there was nothing they could do, there were no other rooms available, there was no maintenance worker on site anymore and I just had to wait until the following day. I asked if they could find me accommodations at a different hotel in the area. He wouldn’t even pretend to look, just said everything in the area was booked for the weekend. We went back to the room and barely got any sleep. The next day, I had to contact the front desk again to see if they could move us since we still had another night left. They moved us to a room in the main building for the last night. They offered a refund for one of the daily fees which they actually never gave me back.
sandra
Stayed 2 nights in Jul 2024