During my reservation, I selected a room with a queen sofa; however, this was not the room provided. Additionally, there was no soap, shampoo, or conditioner available in the room, which was disappointing. When I requested clean towels, the staff appeared hesitant to fulfill this request. The following day, after using the towels at the pool, I requested fresh towels but was informed they could not be provided.
The breakfast service also fell short of expectations. There was not enough food to accommodate all guests, and once items such as eggs and oatmeal were depleted, they were not replenished.