This is not a 4 star hotel, neither in room accommodations nor in overall facilities. The room was heavily outdated, and smelled. Went to the front desk twice, once to get some extra amenities and second to check out and no one was there, wound up having to check out on my phone. Lastly got charged (after we checked out)an extra pet fee of 98 dollars because my pets were supposedly actng so badly they had to compensate others. However, in the 36hrs that we were there, we were only out between 10am to 3pm and neither during that time or any other time where we ever called or notified, nor did anyone knock on the door to ask us to rectify said behavior. When I called and talked to both the clerk and the manager, neither would give any explanation of what was the supposed egregious behavior that warranted the fee. I hope the compensation they gave the other party was worth it so that they come back, because my family will certainly not be returning.