4/10 Poor
Angela B.
26 Feb 2025
Liked: Cleanliness
Non working pool
I initially booked at Windsor Hills because it’s a nice property and I previously booked there before with no issues but to drive 1200 miles from Michigan all the way to Florida and get to the property and there’s no water in the pool was very dissatisfying. I reached out to the property manager about the situation which they stated someone will come and take a look at the pool to see what was going on and no one ever showed up, which I think that they were already aware of the situation because all the pool toys were in the garage instead of at the pool. I feel as if this was false advertisement. And that the pool has been down for some time and no one gave me a call or gave me the choice to book another house due to the pool not being assessable as it advertised on Vrbo. An to only offer me a refund 299 for my stay is unacceptable. I will be reaching out to the better business bureau for false advertisement because I don’t appreciate driving all that way to get there and is not what I expected. An then to offer me the day of check-in to book another home somewhere else which I think that option should have been offered to me ahead of time before I fully paid for this booking, which I know the property knew the pool was not assessable. The only reason why I chose this property is because I stayed at this exact address once before and everything was perfect. The first time around can’t say that about this current stay. Very dissatisfied the is the main reason I booked here
Angela B.
Stayed 3 nights in Feb 2025