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We stayed here for a weekend at the beginning of July and despite the pouring rain our stay was excellent thanks to the staff and lovely recently refurbished room and bathroom. They were all welcoming and helpful in every way. Would stay there again anytime.
The room was clean. Paint peeling in the bathroom and shower head very lime scaled. Pillows were very very very hard and the bed was like sleeping on a pavement so overall very uncomfortable. We left a day early. Staff were friendly although reception was also restaurant booking area so while we were being checked in there were people queuing for tables getting very grumpy at the delays.
Donna
Stayed 3 nights in Sep 2023
8/10 Good
Maurice
Travelled with partner
17 Sept 2023
Liked: Amenities
Superb location. Helpful staff. Very nice evening meal.
Duvet was so badly stained could be seen through duvet cover....complained straightaway and manager had to go out and buy a brand new one to replace it.
8 pillows but only one usable others all badly stained...manager again had to return with a clean pillow....no duvet or pillow protectors used!
One window didn't have a lock....no plug near mirror....wallpaper peeling away from ceiling...sink had hairline crack....shower mat you had to ask at reception for?
On the plus side room was large and breakfast great.
Hotel needs updating!
Shirley
Stayed 2 nights in Jul 2023
8/10 Good
Nigel
11 July 2023
Liked: Cleanliness, staff & service
OK, I guess, but not particularly great
The decor wasn't great - the room looked pretty 'tired', with a broken shower tray and very leaky shower head. In addition, the sash windows didn't really fit properly in the frames, so I imagine it would have been pretty draughty in winter. The bed was comfortable though, so we had a good night's sleep. Apparently it's due for a full refurb in January 2024, so I'd expect it to be better after then
I do not often write reviews as I’m not a key board warrior. I thought value for money, the room was very basic. No bedside tables a view from the window staring at roof tiles. Yes I get the location and why the room rate was close to £100 per night. But at 4.55am this morning when the bottle bank was emptied waking me up I thought was a little in considerate. Hence me review. The staff on arrival were excellent the room was very tiny and considering just the night before 11 miles away I’d paid £79 for a suite room was very unimpressed with the room. It was small, very cold and the bathroom whilst very clean was very cold. The window blind only went down 3-4 of the way the window so as well as the bottle bank being emptied at 4.55am the room was filled with light. I’m sure the rest of the hotel is fine, but room 7 should not be sold at the rate it was. In my experience of travel and room rates £55-£65 per night is the maximum this chain should be charging for this room.