Dear Expedia Customer Service,
I am writing to formally lodge a complaint about a highly distressing experience my family and I endured during our stay at the Red Roof Inn FairFeild, which we booked through your platform. Our stay was from December 30, 2024, to January 1, 2025.
During this time, we were trapped in the hotel’s elevator on three separate occasions. These incidents caused significant panic and anxiety for my family and severely affected my mother, who suffers from claustrophobia. This repeated failure of essential amenities not only disrupted our stay but also resulted in emotional distress for everyone involved.
Given the severity of the situation, I am requesting Expedia’s assistance in securing full compensation for our stay as well as a travel voucher to accommodate my entire family at a different property in the future.
As the booking agent, I trust that Expedia holds its partners accountable for providing a safe and comfortable experience for guests. These repeated elevator malfunctions are unacceptable and warrant immediate attention and resolution.
Please review this matter and contact me at your earliest convenience to confirm how this issue will be resolved. I appreciate your prompt attention and assistance.
Sincerely,
Cirilo Lopez
(786)262 1495