We stayed here just for an afternoon so we could experience Mai Khao Beach before catching a late flight home. We found the staff and service to be excellent, warm, and accommodating during our brief stay. The hotel itself is quite beautiful but not well maintained. Most everything is old and a bit rundown. There is this sense of faded beauty about the property, which can have it's charm, but this doesn't really extend to the rooms themselves. We did not find the room to be particularly nice, though it was clean and the bed and linens were comfortable enough. Very rough around the edges generally. Also, bizarrely bad lighting. With proper investment, this could be a pretty amazing property, but it's clear that ongoing maintenance or renovation is not a priority for the owners or managers. A plus is that it is right on Mai Khao Beach, which was one of our favorite beaches in Phuket. (Very peaceful, pristine beach. Though there are many resorts in this area near the beach, none are visible from the beach itself.)