6/10 Okay
Elizabeth
Travelled with family
4 Dec 2024
Liked: Staff & service
Disliked: Room comfort
Nice enough but won't return.
The staff were very helpful but not always at the desk. They did have a phone which would get you to a staff member and then they came to the desk. The halls were very cold- even the staff were wearing layers and winter hats, our room was freezing and took 6 hours to warm up(middle of the night). My sister's room was cool but warmed up fast. We realized in the morning, our window had a large crack in it and cold winter air was coming in. It was dark when we arrived and the shade was down. The room was clean in most areas but areas between furniture and under beds were food crumbs, large wod of hair. We would have asked for a new room but we got there before our son's bedtime and we just wanted to go to bed ourselves after a long day. The staff told us they would have moved us happily- we should have done that. They have been remodeling the hotel overall, just some more to do. Breakfast was good but they ran out an hour early, only putting out the limited amount. Seemed like the hotel ran on the bare minimal in all respects.
Elizabeth
Stayed 1 night in Nov 2024