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Playacar Palace All Inclusive

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Playacar Palace All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Superior Deluxe Ocean View - Kids & Teens Free | View from room
Superior Walk Out Suite Ocean Front - Kids & Teens Free
Superior Governor Suite Ocean View - King Size Bed | View from room
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast included
  • Room service
  • Housekeeping

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    3 min walk
  • Playa del Carmen Maritime Terminal
    5 min walk
  • Playacar Beach
    5 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    7 min walk

Room options

View all photos for Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

  • 49 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free

  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 49 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
4.4 out of 5, Excellent, (1631)
The price is AU$958
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The Royal Haciendas All Inclusive

About the area

Playa del Carmen

With a stay at Playacar Palace All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute walk of Quinta Avenida and Playa del Carmen Maritime Terminal. .This all-inclusive property is 0.3 mi (0.6 km) from Playa del Carmen Main Beach and 5.5 mi (8.8 km) from Xplor Theme Park.

What's nearby

  • Quinta Avenida - 3 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Mamitas Beach - 19 min walk
  • Playacar Golf Club - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Carl’s jr Playa - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Krispy Kreme - ‬3 min walk
  • ‪Tributo Restaurante & Bar - ‬3 min walk
  • ‪Senor Frog's - ‬4 min walk

About this property

Playacar Palace All Inclusive

Luxury property on the beach, with outdoor pool
Playacar Palace All Inclusive offers 201 accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.
Make yourself at home in one of the 201 guestrooms featuring iPod docking stations and free minibar items. 21-inch LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.
Playacar Palace All Inclusive has 3 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • 3 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Access to nearby outdoor pool
  • Fitness classes
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Access to nearby outdoor pool
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Separate bath and shower
  • Towels

Entertainment

  • 21-inch LED TV
  • TV/satellite channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 49 per person (roundtrip)
  • Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Playacar Palace All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 953 reviews" "
Rating 8 - Good. 225 out of 953 reviews" "
Rating 6 - Okay. 63 out of 953 reviews" "
Rating 4 - Poor. 35 out of 953 reviews" "
Rating 2 - Terrible. 36 out of 953 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elo, houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David en el restaurante Silvia en el staff de la playa excelente servicio
Stayed 5 nights in Sep 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great attention. Great food and drinks. Short walk to 5th avenue.
Stayed 5 nights in Aug 2023

10/10 Excellent

David

Stayed 7 nights in Aug 2024

10/10 Excellent

Neira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent, good food, nice pool the staff were amazing, the room was very comfortable, amazing views so my family and I were very happy, we enjoyed our vacations.
Stayed 3 nights in Aug 2024

10/10 Excellent

Neira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the time at the hotel. The staff was amazing, everything in general was great, nice pool, good restaurants, nice and friendly environment, David and Mary were very attentive, just naming a few but all the staff made sure we were comfortable and happy so thank you for that!!
Stayed 1 night in Sep 2024

6/10 Okay

Sandra

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Pros: Madre Mia Staff and Entertainment: Rodrigo and the chef made my husband's birthday special with excellent food and great service. Delicious Food: Most of the meals were delicious. Beautiful Beach: The stunning beach was right outside our room. Convenient Location: We enjoyed walking into town, though it was a bit dirty except for the high-end store section. Cons: Unprofessional Staff: Some staff members, like the buffet host and tours manager, were rude and unprofessional. The tours manager even threw a pamphlet at my husband when we mentioned being tired. Room Issues: We were promised a king-size bed but ended up with two full beds pushed together, and the beds smelled damp. The staff tried to upsell us on future bookings instead of resolving the issue. Lengthy Check-In: Check-in took over an hour, which was frustrating after a 14-hour trip. Unhelpful Front Desk: The front desk staff was standoffish when we asked not to wait three hours for the bed we were promised. Restaurant Manager's Behavior: The Italian restaurant manager made us uncomfortable by shaming us for taking leftovers, which discouraged us from returning.
Stayed 4 nights in Aug 2024

10/10 Excellent

ERICA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, cleaned eveyday, and the mini bar was stocked daily as well. We got a walk out suite, and I would definitely get that again if i stay there again. The whole staff there was amazing and super friendly. MadreMia was delicious. We felt safe the whole time we were there, even when we walked over to 5th Ave, which is literally right around the corner. Overall its a good hotel
Stayed 4 nights in Aug 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay there. Staff was super nice !
Stayed 3 nights in Aug 2024

8/10 Good

YAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service are good. The beach is small and there are some random people around, it is not private beach.
Stayed 6 nights in Aug 2024

10/10 Excellent

simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto el hotel!
Stayed 6 nights in Aug 2024

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Playacar Palace was excellent! Staff was extremely helpful and the entertainment staff was fantastic. There was always something to do. The food was very good as well!
Stayed 5 nights in Aug 2024

8/10 Good

Yana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great, however the salespeople at the hotel were really annoying by pushing to buy the packages for upcoming vacaiton
Stayed 7 nights in Aug 2024

10/10 Excellent

Rhea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 6 nights in Aug 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our short trip. Hotel is small but nice. Food was good. Only complaint is there’s not food at the buffet for younger kids such as fries/chicken fingers etc. but the restaurants were good. Dress code for dinners isn’t crazy strict just look presentable. Shopping areas within walking distance which was nice. We would come back.
Stayed 3 nights in Aug 2024

8/10 Good

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there's is only one pool and it wasn't even very deep. I'm only 5'2"and the water came up to my waist. Other than that everything else was great!
Stayed 4 nights in Jul 2024

10/10 Excellent

Melody Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 4 stood here for a week. The staff was amazing. We took beautiful family pictures. The nightly shows were surprisingly very good! The hotel is situated near 5th Avenue where you can enjoy shopping. We were ridiculously close to the ferry. The playroom for kids was GREAT. My children preferred to be there most days. The experience at the spa was great. The buffet food, room service, and the specialty restaurants were also very good. Would recommend 10/10.
Stayed 7 nights in Jul 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, everyone was friendly and profesional (David, Jaime, Mariela, silvia, Dafne, Edith, silvia and Marko made our stay very pleasant. Hotel was clean and food was delicious. We booked our tours from the hotel and we received excellent service. If we come back we will definitely choose palace resorts!!!!!
Stayed 5 nights in Jul 2024

10/10 Excellent

Xavier

Stayed 5 nights in Jul 2024

6/10 Okay

Amy, Huntington Beach

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.
Stayed 6 nights in Jul 2024

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the workers were some of the nicest people i have ever met and the resort was very clean. 10/10 experience
Stayed 4 nights in Jul 2024

8/10 Good

Sonia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Place was outdated. Buffet and dinner reservations ok. The location was perfect. Walkable to downtown Playa Del Carmen and the ferry to Cozumel. The ocean was warm and swimmable. The pools were refreshing and the ongoing customer service was great! Be aware of any unnecessary charges. It was a good time.
Stayed 5 nights in Jul 2024

8/10 Good

Tariq Mahmood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Limited transportation at the lobby
Stayed 3 nights in Jul 2024

10/10 Excellent

Timothy

Stayed 7 nights in Jun 2024

10/10 Excellent

Dena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spring break was great here. Loved the staff run entertainment/ games/ pool yoga...etc. convenient food. Walkable to the strip
Stayed 5 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Food is just not up to par. Staff is very friendly but food is barely eatable.
Stayed 1 night in Jul 2024