See all properties
Save

The Carmen Hotel - Ocean Front

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Aerial view
Aerial view
Outdoor pool, pool umbrellas
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Playa del Carmen, QROO
  • Calle 12
    3 min walk
  • Central Square
    5 min walk
  • 3D Museum of Wonders
    6 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    11 min walk

Room options

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite City View

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite Partial Ocean View

  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite

Captain's Suite

  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout curtains

Coral Suite

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Beach/ocean view
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites
Pool
Hot tub
All-inclusive
Spa
4.3 out of 5, Excellent, (1005)
The price is AU$512
for 1 night
includes taxes & fees
6 Dec - 7 Dec
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

About the area

Playa del Carmen

When you stay at The Carmen Hotel - Ocean Front in Playa del Carmen, you'll be on the beach, within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. .This beach hotel is 0.8 mi (1.2 km) from Playa del Carmen Maritime Terminal and 5.2 mi (8.4 km) from Xplor Theme Park.

What's nearby

  • Quinta Avenida - 7 min walk - 0.6 km
  • Playa del Carmen Main Beach - 12 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 15 min walk - 1.3 km
  • Mamitas Beach - 17 min walk - 1.5 km
  • Playacar Golf Club - 5 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪El Fogon - ‬1 min walk
  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Vips - ‬3 min walk
  • ‪Cafe Andrade - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

Adults-only beachfront hotel
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Stay in one of 37 guestrooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
You can enjoy a meal at the restaurant serving the guests of The Carmen Hotel - Ocean Front, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Deck 5 - Onsite rooftop bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 150
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LED TV
  • Digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 343 out of 657 reviews" "
Rating 8 - Good. 158 out of 657 reviews" "
Rating 6 - Okay. 66 out of 657 reviews" "
Rating 4 - Poor. 40 out of 657 reviews" "
Rating 2 - Terrible. 50 out of 657 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Poliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Easy to check in, right in the middle of the city and the beach. Amazing view from the rooftop and very spacious room. Excellent for the price point
Stayed 2 nights in Aug 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beach view and clean
Stayed 6 nights in Aug 2024

10/10 Excellent

Abbigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay! Beautifully decorated and convenient location! However the lights on the balcony stay on all night (no off switch) and there is conflicting music between the cafe connected to the hotel and the restaurant next door but not too bad! We would stay here again and again!
Stayed 1 night in Jul 2024

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner stayed for 7 days .. it is a nice place to stay the beach is feet away from hotel has beach chairs, restaurant infront of beach. The staff was very helpful and friendly.. beautiful place to stay
Stayed 7 nights in Jul 2024

6/10 Okay

Sonjia

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property has very nice accommodations and is right on the beach, but I was unaware that you couldn't flush tissue down the toilets. I found this to be very unsanitary and this ruined my vacation.
Stayed 4 nights in Aug 2024

10/10 Excellent

Bernardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 9 nights in Jul 2024

10/10 Excellent

Cristina, Acton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was near
Stayed 7 nights in Jul 2024

10/10 Excellent

Shady

Stayed 2 nights in Jul 2024

10/10 Excellent

DANTA

Travelled with family
Liked: Cleanliness, staff & service, amenities
I really love this hotel, but over the years I can see it’s slowly declining. It’s a a few small things that will enhance its ratings. The room layout is very unique and different, but it’s giving update vibes. For the price, I’ll definitely be visiting again. I hope some adjustments are made. Most definitely recommend to others. My small peeves wouldn’t deter me from staying again in the future.
Stayed 3 nights in Jul 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time will definitely be back. Views from the ocean front are beautiful. Staff are friendly. Great location.
Stayed 4 nights in Jul 2024

6/10 Okay

Marie

Travelled with family
Liked: Cleanliness, property conditions & facilities
I didn’t like not being able to flush the toilet paper in the toilet after I wiped myself which caused the room to have a smell. I have never been in place that I couldn’t flush the toilet paper that’s very unsanitary.
Stayed 4 nights in Jul 2024

6/10 Okay

Ana

Liked: Staff & service
Stayed 4 nights in Jul 2024

4/10 Poor

Tariq

Travelled with partner
Liked: Staff & service
Should’ve been offered a credit for being moved to a subpar hotel for a day
Stayed 3 nights in Jul 2024

6/10 Okay

Rhonda

Stayed 4 nights in Jun 2024

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL,LOCATION,VERY FRIENDLY STAFF.THANK YOU
GREAT HOTEL,LOCATION.VERY FRIENDLY STAFF.THANKS TO FELIPE(RESTAURANT) VERY PROFESSIONAL,EXCELENT SERVICE. AND LUPITA(RECEPTION) NOS VEMOS PRONTO.
Stayed 3 nights in Jun 2024

10/10 Excellent

luiz

Stayed 7 nights in Jun 2024

10/10 Excellent

LUIS F

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No parking but otherwise everything great
Stayed 3 nights in Jun 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great property for good value! Rooftop bar restaurant with a pool. Beach front restaurant with good food. All the staff is great!
Stayed 5 nights in Jun 2024

10/10 Excellent

Bishal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every single thing about this hotel. We had such a wonderful time here. Highly recommended !
Stayed 3 nights in Jun 2024

10/10 Excellent

Doralia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location !!!
Stayed 1 night in Jun 2024

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing everything.
Stayed 1 night in May 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location: a block off Quenta Avenida (lots of bar & restaurants - pretty touristy) & beachfront. Loved the mid-century modern vibe, room was clean & comfortable. Amazing ocean view from private deck. EDM music from both the rooftop bar & the restaurant/bar got old but not a deal breaker. Breakfast was included & delicious. Note: there is no beach for the property: you have to walk down or up the ocean front. A lot of the adjacent beachfront is owned by other hotels or condos but there are some beach clubs where you can rent lounges & get food/drinks. Enjoyed my stay & recommend if you're interested in Playa del Carmen stay outside the all-inclusives.
Stayed 5 nights in Mar 2024

10/10 Excellent

Zachary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property. Nice rooftop restaurant, bar & pool with incredible views! Beach restaurant is great too. Accommodating friendly staff, excellent location one block from all the action on 5th Avenue. Stay here!
Stayed 5 nights in May 2024

6/10 Okay

CATHERINE, Toronto

Travelled with family, Travelled with group
Disliked: Staff & service
Advertisement for bkfast was all misinformed by their displayed images. There's nothing like that at the restaurant and everything like pizza is tortilla flour very tasteless; with their bkfast you need to order through menu in which it's limited and some of the staffs are rude n friendly less. They wait till its ur check-in time before they ask u to fill forms instead of having it done prior to your time. The scene is beautiful because of the Caribbean sea view... Their water is full of chlorine it's too strong u can smell it which I reacted to. When u take a bath, the water goes to the toilet cause it's separated and we had to always clean. Since this is a tourist destination we expect their staffs to understand English and be able express themselves in English but it's a NO. I have to google translate before they get what I meant... A couple of days before our checkout we saw a roach, video it with still image went to the reception and made a report about it. No one from the management came to say a thing nor any apology note which is horibble n disrespectful like they don't care about u but only the money. This is our experience at Playa del Carmen Oceanfront
Stayed 9 nights in Apr 2024

6/10 Okay

HENRIETTA, Toronto

Disliked: Staff & service
Stayed 6 nights in Apr 2024