I arrived around 4:30, for a 3pm check-in time, and was told my room was not ready. I asked if was still able to get a first floor room, since i have my service dog with me, and it was requested when i booked. The front desk lady sounded like there was one bottom floor room left and that it was still being cleaned, but 15min later, when I was told the room was ready, I didn't have a first floor room. On top of that, i was given an East-facing room that had full sunlight at 5:17am. Otherwise, it was any typical room I have stayed.