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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free pool cabanas, pool loungers
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Ruby Suite | View from room
Bar (on property)
Mini-golf

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot tub

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Puerto Morelos Town Square
    ‪16 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

  • Ocean view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

  • Partial ocean view
  • 75 sq m
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

  • Ocean view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • Ocean view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

  • Ocean view
  • 50 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About the area

Puerto Morelos

With a stay at Sensira Resort & Spa Riviera Maya – All Inclusive in Puerto Morelos, you'll be within a 15-minute drive of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. .This all-inclusive hotel is 8.5 mi (13.7 km) from Moon Palace Golf Club and 17.1 mi (27.5 km) from Iberostar Cancun Golf Course.

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Arrecife de Puerto Morelos National Park - 1 min walk - 0.2 km
  • Puerto Morelos Beach - 14 min drive - 10.8 km
  • Puerto Morelos Town Square - 16 min drive - 12.6 km
  • Ojo de Agua Beach - 16 min drive - 13.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 359 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

For lunch or dinner, stop by La Pergola, a restaurant that specializes in international cuisine. You can also grab snacks at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This hotel has 6771 square feet (629 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.45 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1059 out of 1937 reviews
Rating 8 - Good. 449 out of 1937 reviews
Rating 6 - Okay. 191 out of 1937 reviews
Rating 4 - Poor. 114 out of 1937 reviews
Rating 2 - Terrible. 124 out of 1937 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Sensira was fantastic. The staff and service was incredible. Food was excellent as was our room. We loved the smaller size of the resort making it easily walkable. The kids pool area was great and our children LOVED going to the kids club. The entertainment staff worked hard and put on great shows. The spa was also a highlight. Definitely recommend this resort and would love to return one day.
Stayed 3 nights in Dec 2024

10/10 Excellent

Brittney Rae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Maritza I, Avenel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this resort. It Was my first time in Mexico and I will definitely return
Stayed 2 nights in Jan 2025

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, staff & service
Returned Jan 14th from a family vacation. This is a young children/family resort. If you're a couple without young kids, I do not recommend this resort unless that is what you are looking for. If your youngest child is 8 or 9, and you have older kids, I don't recommend this resort. With that said, for adults traveling with young kids, this resort isn't too bad. Large buffet for easy feeding, mellow pools for kids, what looked like kid friendly activities, clean rooms, and beach is mellow. Resort is dead by 10pm, so you won't feel bad going to bed early and getting up early. What evening events we saw, seemed decent. What we didn't like is the resort is understaffed. They are aware of this, but I'm assuming are trying to get to a less crowded time of the year when it makes sense to have less people working. This mainly affected the ala carte dining. Plan on 2-2.5 hours to dine and there are no reservation systems in place for 3 of the 4 restaurants. The adult only Galerie requires a same day reservation with concierge at 9am. The other three restaurants can be a long wait if you don't plan accordingly. We solved by arriving at 5pm to get a seat when restaurants opened at 5:30pm. That's a very early dining time, but by the time the food starts arriving it will be closer to 6:30pm. There is a charge for room service of $10 per delivery. We didn't use this service, but others we chatted with said that it takes 1-1.5 hours for delivery and the food is cold.
Stayed 7 nights in Jan 2025

8/10 Good

Katerina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is kid friendly. Helpful friendly staff. - Entertainment in the lobby should be every night. - More umbrellas are need in the pool areas. Some were in poor condition. Need umbrellas for every 3 lounge chairs. - Should be able to book cabanas and lounge chairs daily at a reservation desk. Did not come to a vacation resort to have to get up at 4:00 am to go and block pool seating for the day with my towels. - Your website should not advertise amenities that are not available because they are under construction - The first couple of days when we got there the cleaning staff were great. Near the middle and end of our stay they stopped coming. We only got 2 nights turndown service when it should have been everynight as advertised. Our room did not get cleaned for 3 days. We were generous and left $5.00 (American) everyday for the cleaning staff. We now they didn't show up because no new towels, the bed wasn't made, the garbage bins not emptied and the $5 tip was still there. Very disappointed. - The last 10 min drive into the hotel, the road needs to be tended to. - I would not rate this hotel as 5 star or diamond, more like a 3 1/2 star
Stayed 6 nights in Jan 2025

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is far from most attractions/activities, and given its remoteness and extremely poor road conditions leading to the facility it was difficult to acquire reasonably priced transportation. I paid $120 USD to get from the airport with my two kids. The taxis all had the same price. The room we chose with bunkbeds were in very poor condition, the kids could not sleep in them. I tried to upgrade to another room but I was told this could not be accommodated. Access to USD under $50 dollars from ATM did not exist. I would have liked to tip staff more than I did, but the store was not able to make change and the baggage handlers had limited funds. I think not having access to break larger bills is doing a disservice to the income of the staff. The pool was very cold, it's unfortunate they were not heated to some extent. Most people avoided swimming on account of this, and the beach is largely not swimable. The water is brown and there is a lot of seaweed. Most staff were pleasant and upbeat. The rooms were well maintained and clean. The dining experiences were good, especially the Galleria. The Mexican restaurants menu is likely a little too authentic for the taste of most North Americans or kids. The entertainment was low budget but better than most resorts I have been to, and I attribute this to the energy and talent of the performers. I think there is a missed opportunity not to offer latin dance lessons in groups or even privately.
Stayed 7 nights in Jan 2025

10/10 Excellent

Timothy

Travelled with family and small children, Travelled with group
Perfect for young families but for older adults as well. French restaurant and Steak house were top notch. Can’t complain about anything!
Stayed 7 nights in Jan 2025

10/10 Excellent

Dominik Patryk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Ruby Suite. We didn't realize we had all the additional benefits with the room purchase until check-in. Seven-night stay with an exceptional view from room 438 (10/10). Our butler, Jony, was very enthusiastic, helpful, and personable. All of the staff provided exceptional service and very friendly.
Stayed 7 nights in Jan 2025

8/10 Good

Gladys, Waukon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

6/10 Okay

Sonia

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Mark

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great family vacation. The entertainment (Brian, David, Daniel, etc) provided great entertainment and the nightly shows were good for both kids and adults. The service staff (Victor & Janitzia - Lobby Bar, Francisco, Ivan and Angel - Beach Cafe, Mario and Jaime - Food Court, Nadia, Connie, and Ale - Spa, Diego - Bellman and the staff at the tea room) were all very nice people, friendly and helpful. Would definitely recommend this hotel to anyone wanting to stay in the area. Thanks so much!
Stayed 8 nights in Jan 2025

10/10 Excellent

Guangri

Stayed 12 nights in Dec 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
It met simplicity of our first family vacation.
Stayed 6 nights in Jan 2025

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding!
Stayed 8 nights in Jan 2025

6/10 Okay

Deidre L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Gulgaz

Disliked: Cleanliness
Stayed 7 nights in Jan 2025

8/10 Good

Romaikel

Stayed 7 nights in Nov 2024

10/10 Excellent

jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family oriented resort so it is great for families. If you’re a couple that like to be out the way it is great for you too. The only thing that frightened me was the 3mi road getting to the property. Potholes are huge so if you’re not used to driving on roads like that, don’t drive. There is nothing walking distance so you’ll have to uber/taxi to wherever you like. I have to give the hugest shout out to the bellman Diego. From arrival to departure and everything in between, he is the epitome of guest service excellence. He took some REALLY GREAT photos of my fiancé and I that we are getting framed. Everett in dining hall in the lobby was great too ! He poured us drinks until the drinks started drinking us. Oscar helped me to set up excursions and my ride back to the airport. My room was cleaned well by housekeeping but they did not replace wash cloths and towels and we had to wait 30 min to receive them. besides the housekeeping mishap, my stay was awesome and i thank you all for a great birthday
Stayed 4 nights in Jan 2025

6/10 Okay

Laurence

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Victor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Sensira was great. We really enjoyed the buffet. The selection of fruits and different cuisines were delicious. The Italian restaurant was not the greatest. The Mexican restaurant had very good appetizers but I would skip the mains. Steakhouse was solid. However, the highlight of the trip was all the activities for my 2.5 year old. She absolutely loved the trampoline room, even though she was the smallest one in there. The air hockey tables were a bit worn, but they were still fun for her. The daybeds were great and we spent most of the day at the beach. The staff were really great, especially at La Pergola (the buffet). Special shout out to Hever, Adrian, Karina, Mario and Roberto! We picked this resort specifically because it was very family friendly and it lived up to the reviews. Only real complaint would be the inability to stop the AC in the rooms. It was very cold in the rooms. Would definitely go again next year!
Stayed 5 nights in Jan 2025

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place, but not at all luxurious for anyone who’s ever stayed some place that is. We had the highest tier room which came with a butler—Cristian was lovely and helpful—and access to the Amber lounge which was a nice place to have coffee in the morning. Overall my wife and I made a great time of it, but even in the “adults only” section, this is a resort almost exclusively for young families. We were traveling without our nearly grown children for the first time in a while, and didn’t mind the noise and chaos created by toddlers and small children, but it’s not what we thought we were signing up for. If you’re a young or multi-generational family looking for a budget friendly all-inclusive pool vacation, this might be the place for you. If you’re a couple who wants an atmosphere of romance and pampered luxury, this is not it. It would however be remiss of me not to mention how spectacular the spa was. We had a couples massage, followed by the hydrotherapy, and I’ve never felt so relaxed. It was the best relaxing massage I’ve ever had.
Stayed 3 nights in Jan 2025

8/10 Good

Andrea

Travelled with family
Liked: Staff & service
Definitely caters to kids which is why I chose it and love about it. But……. Food very slender options at the buffet area.the showers are stand up showers and the water comes out all over the place, have to put a towel, the cups at the swim up pool definitely need to be changed out, and the swim up pool is dirty due to how close the beach is to the pool.
Stayed 5 nights in Jan 2025

10/10 Excellent

james

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The best property for families and parents with small children. So many great options for entertainment for the kids and plenty of things to do. We also loved the daycare, the kiddos loved going there and it gave us adults an opportunity to enjoy some time alone before picking them up.
Stayed 3 nights in Jan 2025

10/10 Excellent

Meghan Lynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay! (4 adults, 4 kids under 7). The amenities, beach, pools were all amazing and well used by all. The resort had several washrooms around the main areas and they were fairly well kept for how busy it was! Our room was nice & big with a beautiful view (room 511). The main lobby, kid zone etc were awesome options for the kids. We tried to attend a couple viewings of the movies but they were either not playing or the wrong one was on. The buffet was pretty good, however we were disappointed that it was open and closed during certain times along with the other snack areas - which only proved issues with the littles since they dine on their own time. There were options, but felt sort of limited. Buffet was good - consistent at least. It did seem basic, not much options for the kids (chicken nuggets, french fries and cheese quesadillas for many nights) which they were already tired of from the lunch options served at the pool/beach. The best buffet was the last day we were there - figures! Our only neg. feedback was the Al a Cart restaurants had amazing food but you couldn't actually make any reservations - they were first come first served - and even though we were first few in line it was at least 2hr ordeal at the steakhouse which obviously didn't fare well with the kids. The service at the al a carts were sub par compared to the rest of the resort. Overall we would return here again!
Stayed 6 nights in Jan 2025

8/10 Good

Cherry

Liked: Staff & service
Stayed 7 nights in Jan 2025