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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Couples treatment room(s), sauna, body treatments, aromatherapy
On the beach, beach umbrellas, beach bar
Superior Room, 1 King Bed, Beachfront | View from room
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Bar
  • 24/7 front desk
  • Pool
  • Room service

Explore the area

Map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • Flamingos Golf Club
    ‪2 min drive‬
  • Art Walk Bucerias
    ‪5 min drive‬
  • Playa Bucerías
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Double Room, 2 Double Beds, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Double Room, 2 Double Beds, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 2 Double Beds, Balcony, Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Room, 2 Double Beds, Balcony, Pool View

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Bed

Standard Queen Bed

Standard Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 2 Double Beds, Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Sea View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 1 King Bed, Pool Access, Ground Floor

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

  • 55 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • 34 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Pool Access, Ground Floor

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

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3.7 out of 5, Good, (883)
The price is AU$486
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About the area

Nuevo Vallarta

When you stay at Krystal Grand Nuevo Vallarta – All Inclusive in Nuevo Vallarta, you'll be on the beach, a 1-minute drive from Bay of Banderas and 6 minutes from Nuevo Vallarta Beach. .This all-inclusive property is 11.9 mi (19.2 km) from Cruise Ship Terminal and 4.7 mi (7.5 km) from Nayar Vidanta Golf.

What's nearby

  • Flamingos Golf Club - 2 min drive - 2.3 km
  • El Tigre Golf at Paradise Village - 6 min drive - 3.8 km
  • Nuevo Vallarta Beach - 6 min drive - 2.6 km
  • Playa Bucerías - 8 min drive - 1.8 km
  • Nayar Vidanta Golf - 8 min drive - 7.6 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 19 min drive

Restaurants

  • ‪Don Rafael - ‬17 min walk
  • ‪La Botana - ‬18 min walk
  • ‪Riu Palace Piano Bar - ‬1 min walk
  • ‪Kulinarium - ‬19 min walk
  • ‪Rodizio - ‬4 min drive

About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Family fun on the beach, with 3 outdoor pools, near Playa Bucerías
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 480 air-conditioned rooms featuring MP3 docking stations and LED televisions. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and free minibar items, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at Hacienda El Mortero, one of the property's 4 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Event facilities at this property consist of a conference center and 8 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Restaurante "O" - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar and 1 poolside bar
  • Room service available

Restaurants on site

  • Hacienda El Mortero
  • The Grill
  • Ayami
  • Restaurante "O"

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Archery
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • High chair
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 8

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 89
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LED TV
  • TV channels
  • MP3 dock

Food and drink

  • Free minibar
  • Free tea bags/instant coffee

More

  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children are not allowed in the infinity pool.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 448 out of 1058 reviews
Rating 8 - Good. 284 out of 1058 reviews
Rating 6 - Okay. 171 out of 1058 reviews
Rating 4 - Poor. 82 out of 1058 reviews
Rating 2 - Terrible. 73 out of 1058 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is good. The pool and beach is nice. However, All inclusive quality of dining options is poor and food quality mediocre.
Stayed 3 nights in Nov 2024

4/10 Poor

Gary

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed for 7 night with 3 other families. Rooms had mold, smelled nasty, bedding was wet, no towels until you ask few times. We made a complain to be transferred to another room and we’re transferred after 2 days - same condition - front door was very loose, bathroom door was not opening from inside, shower had a mold. We all had allergy and nausea due to mold exposure, the little one threw up for two nights. Outside of the building was beautiful but limited pool/beach chairs, dirty buffet plates, limited food for kids. This hotel has no customer service. Contacted to Expedia today and file complains, the girl over the phone informed we will receive $457 one key cash compensation, I just checked my email and saw they transferred $180 one key cash. I thought at least Expedia could take care of the situation but very disappointed. Overall we spend a good time only because of the people we traveled with. Otherwise works booking experience we have ever made.
Stayed 7 nights in Nov 2024

2/10 Terrible

Eddie, huntington park

Stayed 3 nights in Nov 2024

10/10 Excellent

Aldo Aurelio

Stayed 4 nights in Nov 2024

8/10 Good

Antonio

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Beach view suite stay 9/10
My experience overall was great. The food, in my opinion, was amazing. The mexican food that was available at the buffet was overall satisfying. While I personally would have preferred more mexican cuisine. I understand the various cuisine options. The reason why I did not give this place a 5 star was due to the lack of transportation from and to the airport. Also, upon arrival, we didn't have change or smaller bills. Therefore, we tipped the baggage porter what we could at that moment. Only to hear him cussing up a storm outside. Very unprofessional. While I was tempted to address this, I figured it was best to enjoy our stay and not let someone that petty ruined our stay. Shout out to Javier, who got promoted from the buffet to the Mexican restaurant. Congratulations, my friend. Also, thank you to the ladies who helped during our arrival.
Stayed 4 nights in Nov 2024

6/10 Okay

bryan

Travelled with partner
Liked: Cleanliness
The Food left a lot to be desired, The Service good with the exception of the front desk , Quite a few of them need more customer service training, The Altitude and VIP Check in people and service were Excellent!!! And lastly the Extremely way to loud and Late Music will make us Choose differently next trip .
Stayed 4 nights in Nov 2024

6/10 Okay

Ilze, Tucson

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
At first we received a horrible room then they exchanged it for a smaller one but more clean and confortable. The food was amazing!
Stayed 5 nights in Nov 2024

6/10 Okay

Yuri, Norwalk

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are areas in the property that are in desperate need of cleaning, especially the adult pool!
Stayed 3 nights in Nov 2024

8/10 Good

Jovani

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Nov 2024

2/10 Terrible

GLORIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service. Food is not that great. We were given one price initially and when we got there they were charging us extra fees. Staff could be very snobby. There was not that many activities for kids. Everything was mainly for adults. It should be a family resort as they charge for kids the same price as adults. I would not recommend it. We stayed there for a week, were not satisfied.
Stayed 7 nights in Nov 2024

4/10 Poor

jorge

Liked: Staff & service
Disliked: Cleanliness
Watered down drinks, food with no flavor, person on microphone all day at pool, loud music until almost 12am. Nice staff that’s about the only plus
Stayed 3 nights in Oct 2024

6/10 Okay

Connor

Travelled with partner
Overall not a bad stay. The pools and bars are nice. There is a convention hall on site so it’s quite busy with guests for different events and can easily get crowded The mini bar in our room didn’t get cold, and didn’t get fixed. It was also only stocked every two days, which wasn’t great when needing bottled water. Food was decent, however the Buffet was basically the same each day. Service was on and off. Some days we were taken care of, other days, we didn’t even get spoken to by a server. Property is nice looking, and overall well kept.
Stayed 10 nights in Nov 2024

8/10 Good

Brooklyn

Liked: Staff & service
Stayed 7 nights in Nov 2024

6/10 Okay

Shahin

Disliked: Staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our 1st trip to Mexico the Krystal Grand Neuvo did not disappoint. All the staff were so wonderful and accommodating. We loved the variety of restaurants. When we asked for a room upgrade there was no hesitation. The beach was beautifully well kept. We loved absolutely our experience and plan to bring our kids for our next trip!
Stayed 9 nights in Nov 2024

6/10 Okay

Cheryl L

Stayed 7 nights in Oct 2024

10/10 Excellent

Dakota

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fun and engaging, food was excellent, the pool relaxing. Check in was a breeze, and so was checkout, no hidden fees.
Stayed 4 nights in Nov 2024

8/10 Good

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for the price! Lots of value. Food was decent, staff was good, room was clean. The overall design of the property was visually appealing but very inconvenient at ground level. When the resort is full, the walkways were not design for multiple people to walk side by side. Everyone moved around like ants in a line. Other than that we enjoyed our stay.
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Liked: Amenities
Swimming areas were great. Beach service was excellent. Room service could be better
Stayed 7 nights in Nov 2024

10/10 Excellent

Joanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

6/10 Okay

Sabina, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. My room was too small and the buffet food was not very Mexican oriented, needs improvement
Stayed 8 nights in Nov 2024

6/10 Okay

Warren S

Travelled with family
Disliked: Cleanliness, staff & service
Was an average place. For an all inclusive property I would not return to this resort again.
Stayed 8 nights in Nov 2024

8/10 Good

Stevens Siman

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: 1. Excellent customer service of hotel staff. Concierge was very attentive to our concerns and went above and beyond to improve/elevate our stay. Friendly staff who can generally understand English. 2. Nice family pool and infinity pool, clean grounds. 3. Mostly good food in restaurants. 4. There is a bike rental shop, convenience shop (under renos during our stay) and pharmacy (for toiletries and common meds) right in front of the property. Cons: 1. Wifi reception is spotty in most common areas other than the special guest lounge. Our first room (Standard) had virtually no wifi - a problem since I needed to be reachable by work. Concierge installed a wifi router/booster in our room after I explained my need. 2. Safety deposit boxes had battery issues. Action was quick but did not resolve issue in our first room. Upon follow up 2 days after, they immediately upgraded us for free to a Junior Suite Pool View room. The second safe also had battery issues but was fixed the following day. 3. Facilities need some cosmetic renovations (fresh coat of paint) but nothing of serious concern. 4. Hard to find a quiet spot to lounge. Both pools have music blaring. Adult pool always had thumping music that only a few guests seemed to enjoy. Whoever controlled the music does not read the crowd. 5. Horseback riding is available on the beach, independent of the hotel. But, horses will poop where they need to. 6. Buffet wait staff got slammed during the busy weekend.
Stayed 7 nights in Nov 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was not taken care of properly. Staff was unfriendly. Food was horrible. Definitely not what was advertised in Expedia.
Stayed 2 nights in Nov 2024

6/10 Okay

Alain

Travelled with family
Disliked: Property conditions & facilities
This is a 3 star hotel with decent food, average service and quite rundown. Not what we expected.
Stayed 7 nights in Nov 2024