6/10 Okay
Alberto
Travelled with partner
29 Dec 2024
Liked: Staff & service
Disliked: Property conditions & facilities
My wife and I were celebrating our anniversary and hoping to enjoyed a relaxing time, but unfortunately, it was quite the opposite. We arrived around 1130am and no rooms were available, so we waited until 3pm. Once in the room, (old, out of style room), we noticed a loud sound coming from the air condition unit, We told front desk and they sent maintenance 3 time to the room before they decided to move us to a different room until 9PM, So we packed up our stuff and went.
We were exhausted from our trip so we slep with same noice, but this time, water was coming down the ceiling od the bathroom. Again, I let front desk and sent maintenance and told me they needed authorization from supervisor, but supervisor was not around. Then after asking, they said tjey had authorization, but the room would not be ready until 3pm. We were very disappointed and frustrated.
Finally, a room opened up around 2pm and we were able to stay in a very different building with better bed, and a balcony after moving 2 times. I will probably no be coming back to this place!
Alberto
Stayed 7 nights in Dec 2024