Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

5.0 star property

Photo gallery for Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Aerial view
Royalty Villa | Living room
5 bars/lounges, swim-up bar, poolside bar, beach bar
Outdoor wedding area
Aerial view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Room service
  • On private beach
  • Pool

Explore the area

Map
Blvd Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia, 23302
  • Juanillo Beach
    ‪6 min walk‬
  • Punta Espada Golf Course
    ‪8 min drive‬
  • Caleton Beach Club
    ‪11 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪18 min drive‬

Room options

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Villa, 1 King Bed, Balcony, Garden View (Monarch)

  • 106 sq m
  • Sleeps 3
  • 1 King Bed

Villa, 1 King Bed, Balcony, Oceanfront

  • 106 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

  • 101 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony (Oceanside)

  • 285 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Beachfront

  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Balcony (Castle, Oceanside)

  • 94 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Room, 2 Queen Beds, Balcony, Garden View

  • 61 sq m
  • Sleeps 3
  • 2 Queen Beds

Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Ocean View

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Punta Cana

When you stay at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive in Punta Cana, you'll be next to a golf course, a 1-minute drive from Juanillo Beach and 8 minutes from Punta Espada Golf Course. .This all-inclusive resort is 4.5 mi (7.3 km) from Punta Cana Beach and 13.2 mi (21.3 km) from Downtown Punta Cana.

What's nearby

  • Juanillo Beach - 6 min walk - 0.5 km
  • Punta Espada Golf Course - 8 min drive - 6.1 km
  • Los Establos Cap Cana - 11 min drive - 7.6 km
  • Hoyo Azul - 11 min drive - 7.3 km
  • Scape Park - 11 min drive - 7.6 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 18 min drive

Restaurants

  • ‪Juanillo Grill & Beach Bar - ‬2 min drive
  • ‪The Chinola - ‬3 min drive
  • ‪Punch Bar - ‬8 min walk
  • ‪Jwb Steakhouse - ‬8 min walk
  • ‪El Mercado - ‬3 min drive

About this property

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Adults-only beachfront resort with 6 outdoor pools
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive offers 324 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and hair dryers.

This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 324 individually decorated guestrooms, featuring free minibar items and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Colonial resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy seafood at Blue Marlin, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Punta Cana? This resort has 9839 square feet (914 square meters) of space consisting of a conference center and 5 meeting rooms. Free self parking is available onsite.
Blue Marlin - This beachfront restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
Casabella - This restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.
Wok - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
The Steakhouse - This steakhouse specializes in Argentinean cuisine and serves dinner only. Open daily.
Capriccio - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Blue Marlin
  • Casabella
  • Wok
  • The Steakhouse
  • Capriccio

Things to do

  • 6 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Bike tour information
  • Fitness centre
  • Full-service spa
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Yoga classes

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (9839 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 79
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 208
  • Pool access ramp on site
  • Well-lit path to entrance

More

  • At least 80% of lighting from LEDs
  • At least 80% organic food
  • Beach towels
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Living plant wall
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 6 AM to 7 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the swimming pool or fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Cap Cana Sanctuary
Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
Sanctuary Hotel Cap Cana
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Sanctuary Cap Cana Alsol All Inclusive
Sanctuary Alsol All Inclusive
Sanctuary Cap Cana Alsol
Sanctuary Cap Cana AlSol All Inclusive Adults
Sanctuary AlSol All Inclusive Adults
Sanctuary Cap Cana AlSol Adults
Sanctuary AlSol Adults
Sanctuary All Inclusive Playa Hotels Resorts
Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Hotel Resorts
Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
Sanctuary Cap Cana Adults Playa Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Resorts
Sanctuary Cap Cana by AlSol All Inclusive Adults Only
Sanctuary Cap Cana by Alsol Adults Only All Inclusive
Sanctuary Cap Cana by Alsol All Inclusive
Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
Sanctuary Cap Cana
Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 805 out of 1004 reviews
Rating 8 - Good. 124 out of 1004 reviews
Rating 6 - Okay. 36 out of 1004 reviews
Rating 4 - Poor. 21 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 8 nights in Nov 2024

10/10 Excellent

Hossanny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing!!!!!!!! Loved the Spanish elements of the structure and the decor. The staff was friendly and welcoming. The spa is just perfect, will definitely go back here. Massage therapist, Sofia was amazing and Stephanie also did a good job.
Stayed 1 night in Nov 2024

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Michael Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. Service was top notch. The dining options were good as were the beverages offered.
Stayed 5 nights in Oct 2024

10/10 Excellent

Sandy

Travelled with partner
The best place , was an amazing experience, thank you so much . We are very happy , see you soon .
Stayed 3 nights in Nov 2024

2/10 Terrible

Princess Arianne

Disliked: Cleanliness, staff & service, property conditions & facilities
PLEASE READ: DO NOT PICK THIS ALL-INCLUSIVE HOTEL 1. Check-in process was so confusing. One of the staff told us to sit at the lobby, we sat there for more than 30 mins just waiting and when we decided to approach one of the staff, they told us they forgot about us. 2. Room smelled like sewer. Not cleaned properly. 3. Very LIMITED choices for restaurants. Most of the restaurants are only open for dinner. Only 1 restaurant is open during lunch. A lot of restaurants there are not included with the all inclusive. So much for calling it all inclusive. Reservation process for their restaurant is so inconvenient. You can only do it in person 4. Very poor customer service, no amount of tip can motivate the staff there. Hotel staff act like they are doing you a favor just because they don’t see you paying a bill after the meal. 5. People who are supposed to clean the room don’t “clean” the room. Room is dirty. We tried marking the towels just so we can checked if they are replacing it and voila! They are just folding it. No amount of tips will make them feel like they should do their job properly. 6. No servers around the beach area, you always have to walk to the bar. 7. Glasses are dirty. Drinks are poorly made. No bottled beers. Sometimes i feel like their beer doesn’t even have alcohol in them. 8. Same food at the beach bar/resto. They don’t ever switch it. At one point, they serve me raw fish skewers. 9. Soda’s are at room temp. You need to get ice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Beach is small but really no complaints.
Stayed 5 nights in Nov 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Spotless. Wonderful staff to provide anything you may need. Carlos the butler was wonderful. Kathy and Delaney in the spa were great.
Stayed 4 nights in Nov 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Virginia Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable and the property is beautiful. The food was well presented and delicious.
Stayed 6 nights in Nov 2024

8/10 Good

JASON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort but was very disappointed in the food… if the food was as good as the resort it would be 5 stars all the way!
Stayed 3 nights in Nov 2024

8/10 Good

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and clean but not enough entertainment and food quality and choice is overrated. One of the restaurants was closed for renovation, but nobody notified us about it. So out of 5 restaurants basically it was only 2 options, plus Stake House is closed on Fridays.
Stayed 7 nights in Nov 2024

8/10 Good

Nicole

Liked: Cleanliness
There was excellent, good and bad. Ill start with the excellent The resort itself is very clean which is a huge plus. The seaweed was also delt with expertly. Good. The food was serviceable. We had the steakhouse twice which was good, the italian place twice it was the best resturant with the most options in my opinion, blue marlin once was for dinner was also good. The pizza place was the highlight! The room we were in was in the non updated section we also had friends in the vastle section and another couple in the updated section so i saw them all. Our room was large and clean. The shower had low pressure but there was always hot water. Pool areas were well kept up. Pool bar was nice and they were quick. Beach bar was nice. The biggest downsides forthis trip were 1. We were forgotten about at check in. We sat where we were told to for 45 mins prior to us going to ask what was going on. There was no welcome drink really it was a mess so not a great start. 2. I bought several bottles of wine in addtiin to the all inclusive. This process was quite slow. It was not streamlined at all and took sometimes upwards of 30 mins to figure out what to do where to go ect. In my opinion if soneone wants to spend additional money at an all inclusive resort it should happen quickly. 3. There were several days where there were no pool towels. Then we got the they will be here in 10mins.....it was more like 2 hours. Just be honest about the timing.
Stayed 7 nights in Nov 2024

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, quiet and well kept. The staff are all very nice. Food selection could have been expanded for the size of the property, limited options for breakfast and lunch. Food quality average what you expect for such a large all inclusive property.
Stayed 4 nights in Nov 2024

10/10 Excellent

Larry

Stayed 5 nights in Oct 2024

10/10 Excellent

Tiesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

david

Stayed 3 nights in Nov 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort with friendly staff. We will definitely be returning. The reason for 4 stars is each night it seemed like alot of restaurants were closed. One of the nights, out of the 5 restaurants - 4 of them were closed or fully booked. That kind of sucked.
Stayed 6 nights in Nov 2024

10/10 Excellent

Jean

Stayed 1 night in Oct 2024

10/10 Excellent

Vanesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I loved most was the staff and service!!! Not a party resort by any means but it’s a relaxing time with fun activities and so many cool spaces form pools to beaches.
Stayed 6 nights in Oct 2024

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities
This resort is absolutely beautiful with great amenities but the best part is the staff. They are so pleasant and want to make you time there pleasurable. We could not have asked for better service. This was the best we have ever had.
Stayed 7 nights in Oct 2024

6/10 Okay

Esty

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
Loved loved loved this property. The service was outstanding. Food and beverage was great with many options. Modern, glamerous style with quality fixtures and fittings throughout property. Highly recommended.
Stayed 6 nights in Jul 2024

10/10 Excellent

Elizabeth

Stayed 3 nights in Sep 2024