6/10 Okay
Nina
4 Dec 2024
Liked: Staff & service, room comfort
Good for a one night stay
Ladies at check in were very helpful, they even replaced the remote for the TV which was not working when we got into the room. Room itself did not appear to be well vacuumed as one of my dogs kept finding stuff on the floor to try to eat. The area behind the toilet was not clean, silicone areas (at the seams, and the joint between the tub and granite) in the shower had mold. Couch needs repaired, there were sections split at the seams or frayed material. Carpet at the door entry to the room is coming loose/frayed. All of that was not a deal-breaker as the price was reasonable for the night, however in the morning as I’m taking the dogs to go outside one of the other rooms on our hallway had a guest that was smoking/vaping marijuana/THC causing the hallway to smell enough to make me nauseous. When my husband spoke to the front desk the man behind the counter’s only response was to state that weed is legal in New Mexico and that he could maybe attempt to try to figure out who it was but nothing really he could do about it. My husband pointed out again that it was a non-smoking hotel with little response from the front desk. An apology, or some sort of acknowledgment would have been nice.
Nina
Stayed 1 night in Dec 2024