Pros: The location is great. It is close to the city, but far enough way that it is not loud and busy. The view of the Mississippi River was amazing! You must have your room key card to access the elevators, so I liked that security feature.
Cons: The rooms are not serviced during your stay, so I had to go downstairs to get towels (they would not deliver to my room). Out of the 4 towels provided, 3 had hair in them. Regarding the room: floor had a dirt feel to it. One bed was very noisy and needs to be replacement. The AC, even when off, made a loud humming noise. Had to ask for batteries on the first night for the TV remote because there were none in it.
THE WORST: The staff - both in the hotel and the restaurants. The ONLY nice employees was one gentleman at Dunkin and two ladies that worked in the buffet restaurant (maybe they can teach the others on customer service). Outside of that - My Mother and I were greeted with rolled-eyes, short responses, and just a lack of manners.
Overall, I would not recommend this Hotel/Casino.