2/10 Terrible
Leslie, Waterloo
Travelled with family
3 Nov 2025
Liked: Cleanliness
Disliked: Amenities
THIS IS NOT A HOTEL!
We had a very dificult time finding the place. They are located inside a rather large older development that is under renovations and you are surrounded by construction work and garbage. The number is almost impossible to see on the exterior of the building and upon entering the door to the complex you have no idea this could be a hotel.Our Taxi driver couldn't even find the building and a coffee shop next door had never heard of New Design St Peter! I have several pictures of the construction garbage in the courtyard and the state of construction .
Service is only available from 9.00 am to 2.00 PM and communication is through an app called WHATSAPP- You can send them a message after 2.00 pm but you do not get a response until after 9.00 am the next day-Great for an emergency!
The rooms are barely adequate and we could hear someone coughing in am adjoining room many times.
We had a written confirmation from Expedia outlining our cost but it was not honoured by |New Design St Peter. They said there had been a change in some kind of tax about 2 years ago -I objected to paying the increase as they would have received the same information about my stay from Expedia that was on my confirmation but they would not give us the key unless we paid the extra. And unfortunately all of this was taking place by telephone as they were not onsite.
If you want to be considered as a Hotel you need to provide better service, need more signage and have staff available.
Leslie
Stayed 2 nights in Oct 2025




















