2/10 Terrible
Fenella and Derek
Travelled with family
29 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dissatisfied- security issues
We had a room booked, from 2pm, and then planned a 6 hour trip, to arrive at hotel 4pm ( a full 2 hour after check in time )
The hotel counter, greeted us with a "we're very bust, your room is not ready, go sit there".
We offerres required information, at counter, to complete a professional, polite check in, but were abruptly directed to sit.
We had planned to arrive 4pm, a full two hours after check in, so could rest before heading out to dinner and see sights.
The irony is this, is i deliberately and intentionally booked Novotel ( part of Accor Group ) as have stayed with the hotel chain, many times. The difference in "brand quality" to the usually high standards of Accot, was pronunce.
The hotel messaged us, in advance, to advise "city tax" but absolutely no mention "they were busy" - perhaps providind advance notice, of late "check in" problems, so we could appropriately plan.
Finally, it was our last night in Rome, and wanted to ensure a great, solid sleep before 22 hour flight back to Australia.
Someone from Novotel, knocked on our room door gently, then progressively louder, and before we could fully wake to respond, a staff member unlocked door and walked into room. This caused significant stress, for my partner and daughter, who felt very vulnerable and unable to rest.
The rooms are marketed as "sound proof", but unfortunately as well, we listened to many people entering their rooms, from 11pm to the early morning.
When making an enquiry, non plus care.
Fenella and Derek
Stayed 1 night in Sep 2024