Our recent stay was far from satisfactory. The hallways reeked of cigarette smoke, creating an unpleasant atmosphere. We encountered a disturbing situation when we saw a man with an infant child, followed by an unrelated older gentleman exiting the same room. The man then loudly and aggressively urged the infant to leave, which made us feel extremely uncomfortable and unsafe.
Additionally, when we tried to check out and request a refund at 12:50 AM, we were denied because our booking was through Expedia. When we addressed the situation with the hotel staff, they dismissed our concerns, saying such occurrences were normal and insisting that their hotel did not have issues. Despite our objections, the whole floor reeked of cigarettes, and the constant slamming of doors added to our discomfort.
This experience significantly impacted our stay, leaving us deeply dissatisfied with the hotel’s environment. We are requesting a full refund due to the unacceptable conditions and distressing experience we encountered.