Located in Royal Tunbridge Wells, Mercure Tunbridge Wells Hotel is a 3-minute drive from Dunorlan Park and 5 minutes from Pantiles. .This hotel is 5.5 mi (8.8 km) from Tonbridge Castle and 5.6 mi (9.1 km) from Hop Farm Family Park.
What's nearby
Dunorlan Park - 3 min drive - 2.5 km
Assembly Hall Theater - 4 min drive - 4.0 km
Pantiles - 5 min drive - 4.6 km
Bewl Water - 11 min drive - 12.9 km
Penshurst Place and Gardens - 16 min drive - 14.3 km
Getting around
Maidstone Beltring Station - 9 min drive
Gatwick Airport (LGW) - 48 min drive
Restaurants
McDonald's - 3 min drive
The Robin Hood - 3 min drive
Royal Oak - 4 min drive
Pierre Loti - 5 min drive
Costa Coffee - 7 min walk
About this property
Mercure Tunbridge Wells Hotel
Hotel with a 24-hour business center, near Dunorlan Park
Mercure Tunbridge Wells Hotel offers 84 accommodations with hair dryers and complimentary toiletries. LED televisions come with digital channels. Bathrooms include bathtubs or showers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Stay in one of 84 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a hair salon. Additional features at this hotel include a picnic area and a banquet hall.
Satisfy your appetite for dinner at The Mallows, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Royal Tunbridge Wells? This hotel has 4306 square feet (400 square meters) of space consisting of conference space and 8 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
The Mallows - This restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available.
24-hour room service is available.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Parking on site (GBP 10 per day)
Food and drink
Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
A bar/lounge
A restaurant
Restaurants on site
The Mallows
Family friendly
Laundry facilities
Conveniences
24-hour front desk
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser
Guest services
Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Business services
24-hour business centre
4,306 square feet of conference space
8 meeting rooms
Outdoors
Garden
Outdoor furniture
Picnic area
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided
Entertainment
LED TV with digital channels
Food and drink
24-hour room service
More
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Heating
Iron/ironing board on request
LED lighting
Phone
Water-efficient showers
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Check-out
Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Payment types
Important information
Optional extras
Fee for buffet breakfast: approximately GBP 17.95 per person
Self parking fee: GBP 10 per day
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
For me the hotel was cold except for the bedroom which had a heater.The breakfast was excellent but the evening meal I had in the restaurant was disgusting.
Pretty decent stay. However the staff are rude. We were standing at the bar for 20 minutes waiting to be served a drink. When we asked the manager she replied “this is how we operate around here.” I was shocked and so was nearby guests, they even commented on her rude manner. Shame when customer service should be paramount in a hotel.
Our romm was very good, clean, comfortable and nocely sutuated. The staff were very friendly and helpful. We only stayed for one night, but really enjoyed our night at the hotel and would definitely stay there again if we were in the area.
For car drivers a handy location for A21, M25, M20 etc. 5 minutes to Tunbridge Wells (not at rush hour). The hospital is virtually next door and a 5 minute walk to the fantastic Black Horse pub and restaurant in Pembury. The hotel room felt a little tired and could do with a freshen up.
Very friendly staff and the bed was very comfortable.
Viviane
Stayed 2 nights in Mar 2025
8/10 Good
Christopher
Travelled with partner
15 Mar 2025
Liked: Staff & service
Disliked: Property conditions & facilities
Property tired but staff fantastic
Christopher
Stayed 1 night in Mar 2025
6/10 Okay
REBECCA
10 Mar 2025
Liked: Staff & service
Disliked: Property conditions & facilities
The price isnt right for this run down hotel.
This hotel for the price is really dated and needing work. The lady on reception was lovely at check in but on arrival at the room the tv remote didnt work, the room was very cold and the shower was leaking. The room also seemed very grubby and worn. There was noone on housekeeping so the receptionist had to look for another remote. We didnt sleep well as the matress was over soft so newer matresses required. Used it as a stopover before an operation and the location and the receptionist welcome was the only positive of the stay.
We were incredibly well looked after by all the staff we met there. We had told them my husband had mobility issues and we had a room just nearby reception and the dining area, making access really easy. They had also given us a room with 2 comfy chairs which myself, and especially my husband, really appreciated after travelling. There was a great selection of choices at breakfast, with staff replacing items as soon as they were needed. The Mercure is a great base to explore the local area, we were able to really rest and relax. We will definitely be visiting again!
There was cob web on the ceiling just across from the bed, on the telephone side.
Also there was dust around the bottom of the toilet at the back. Apart from that it was ok.