2/10 Terrible
Liong
25 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T EVER STAY HERE!
This is the worst hotel that I have ever stayed in. The room smelled like some one or some thing had recently die in there. I turned the AC on and open the door to try to air it out for about 15 minutes. Then I went to get something to eat hoping it will smell better when I got back. The smell as just as bad. I then asked the front desk clerk to change a room and he is not helpful at all and stated I should have come sooner to request since it has been an hour. I explained to him what I have done hoping to make it better, He still refused and stated will send housekeeping to spray the room. While waiting for the housekeeping to come, I asked another hotel guess near by to smell the room and he agreed that it was terrible and no one should stay there. Then I asked if he will accompany me to the front desk to back me up on the smell and he agreed. Front desk still refused to change the room and asked whether the housekeeping staff has being there. They have not arrived yet and he cruelly ask me to go back to wait. When I got back to the room, the housekeeper was already there and agreed that the room stinks badly. He also noticed the shower floor had not even been cleaned. It was black and probably source the smell. He said he will call the front desk to get me a new room. The front desk desk clerk finally very grudgingly gave me a new room. I will never stay here again or any other Travelodge if this is how they treat their guests.
Liong
Stayed 1 night in Nov 2024