This was one of the worst hotel experiences I’ve had. We booked a room for five people and were given only two beds, forcing one guest to sleep on the floor. The front desk’s response was shocking—they told us that “some travelers like sleeping on the floor.”
They refused to provide a sofa bed or move us to another room, claiming the hotel was fully booked, even though we later witnessed another guest being relocated. Their suggested solution was to pile blankets and pillows on the floor and call it a bed.
To make matters worse, there were serious safety issues. Another guest complained that someone was inside their locked room, and later that night police were called to our floor to remove individuals who were not hotel guests.
Unacceptable service, dishonesty, and safety concerns. I will never stay at this hotel chain again.