We had some problems with our stay that left us very upset. We made a reservation for 5 people, but there weren't enough beds for everyone. You only told us at the reception that we would have to sleep 3 people in the same bed. This caused a great deal of discomfort, and I had to rent another room to sleep with my family, not to mention the complete lack of willingness from the staff to help us; they were totally indifferent to the situation. On Monday, we were without hot water all day and had to take cold showers, and on Tuesday morning we still didn't have hot water, which was horrible. Room service didn't come regularly; we had to request the service. These details frustrated us during our stay here. Not to mention the terrible smell of marijuana throughout the unit, with many people smoking inside and outside the rooms near our unit, and the smell is constant, entering through the air conditioning and polluting the entire room. Honestly, we did not have a good experience.