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The Ritz-Carlton, Sarasota

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, Sarasota

Private beach nearby, white sand, free beach shuttle, beach cabanas
Private beach nearby, white sand, free beach shuttle, beach cabanas
Ballroom
Meeting facility
Meeting facility

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Spa
  • Pool
  • Parking available

Explore the area

Map
1111 Ritz Carlton Dr, Sarasota, FL, 34236
  • Sarasota Opera House
    9 min walk
  • Van Wezel Performing Arts Hall
    10 min walk
  • Marina Jack
    10 min walk
  • Sarasota, FL (SRQ-Sarasota-Bradenton Intl.)
    8 min drive

Room options

View all photos for Club Marina View Room, 1 King Bed, Non Smoking, (Balcony)

Club Marina View Room, 1 King Bed, Non Smoking, (Balcony)

Club Marina View Room, 1 King Bed, Non Smoking, (Balcony)

  • 39 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Bay View Suite, 1 King, Sofa bed, Separate living room, Non Smoking, (Balcony)

View from room

Bay View Suite, 1 King, Sofa bed, Separate living room, Non Smoking, (Balcony)

  • 58 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Marina View (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony, Marina View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Club Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, minibar

Club Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Marina View Room, 2 Queen Beds, Non Smoking, (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Marina View Room, 2 Queen Beds, Non Smoking, (Balcony)

  • 39.5 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Bay View (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Balcony, Bay View (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Non Smoking, (Balcony)

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Marina View (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony, Marina View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Non Smoking, (Balcony)

  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Marina View Room, 2 Queen Beds, Non Smoking, (Balcony)

Club Marina View Room, 2 Queen Beds, Non Smoking, (Balcony)

Club Marina View Room, 2 Queen Beds, Non Smoking, (Balcony)

  • 39 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Suite, Sofa bed, Separate living room, Non Smoking, (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe King Suite, Sofa bed, Separate living room, Non Smoking, (Balcony)

  • 58 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Deluxe Room, 1 King Bed, Non Smoking, (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Club Deluxe Room, 1 King Bed, Non Smoking, (Balcony)

  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Balcony (Mobility Accessible, Roll-in Shower)

  • 39.5 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Marina View Room, 1 King Bed, Non Smoking, (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Marina View Room, 1 King Bed, Non Smoking, (Balcony)

  • 39 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Balcony (Mobility Accessible, Tub)

  • 39.5 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Deluxe Room, 2 Queen Beds, Non Smoking, (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Club Deluxe Room, 2 Queen Beds, Non Smoking, (Balcony)

  • 39 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Balcony (Mobility Accessible, Roll-in Shower)

  • 39.5 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Deluxe King Suite, Sofa bed, Separate living room, Non Smoking (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Club Deluxe King Suite, Sofa bed, Separate living room, Non Smoking (Balcony)

  • 58 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Bayview Suite, 1 King, Sofa bed, Separate living room, Non Smoking, (Balcony)

Club Bayview Suite, 1 King, Sofa bed, Separate living room, Non Smoking, (Balcony) | Living room

Club Bayview Suite, 1 King, Sofa bed, Separate living room, Non Smoking, (Balcony)

  • 58 sq m
  • Bay view
  • Sleeps 4
  • 1 Double Bed

View all photos for Sarasota Suite, 1 King, Separate living room and Dining room, Club access, Non Smoking, (Balcony)

Sarasota Suite, 1 King, Separate living room and Dining room, Club access, Non Smoking, (Balcony) | Living room

Sarasota Suite, 1 King, Separate living room and Dining room, Club access, Non Smoking, (Balcony)

  • 123 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Pure Wellness Air Purifier Room, Non Smoking, 1 King, (Balcony)

Pure Wellness Air Purifier Room, Non Smoking, 1 King, (Balcony)

Pure Wellness Air Purifier Room, Non Smoking, 1 King, (Balcony)

  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Ritz-Carlton Suite, View of the Marina, 1 King, Bathrooms: 1.5, Whirlpool fits 1, 2450sqft, Club

Ritz-Carlton Suite, View of the Marina, 1 King, Bathrooms: 1.5, Whirlpool fits 1, 2450sqft, Club | Living room

Ritz-Carlton Suite, View of the Marina, 1 King, Bathrooms: 1.5, Whirlpool fits 1, 2450sqft, Club

  • 228 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Similar properties

Property amenity

The Westin Sarasota

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Spa
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4.5 out of 5, Wonderful, (1006)
The price is AU$711
for 1 night
includes taxes & fees
5 Jan - 6 Jan
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About the area

Sarasota

Located in Sarasota (Central Sarasota), The Ritz-Carlton, Sarasota is within a 15-minute walk of Van Wezel Performing Arts Hall and Marina Jack. .This beach hotel is 0.9 mi (1.4 km) from Marie Selby Botanical Gardens and 2.4 mi (3.8 km) from St. Armands Circle.

What's nearby

  • Van Wezel Performing Arts Hall - 10 min walk
  • Marina Jack - 10 min walk
  • Marie Selby Botanical Gardens - 19 min walk
  • St. Armands Circle - 5 min drive
  • Lido Beach - 5 min drive

Getting around

  • Sarasota-Bradenton Intl. Airport (SRQ) - 8 min drive

Restaurants

  • ‪Marina Jack Yacht Basin - ‬12 min walk
  • ‪Currents Restaurant - ‬10 min walk
  • ‪Evoq - ‬3 min walk
  • ‪Toasted Mango Cafe - ‬7 min walk
  • ‪Starbucks - ‬10 min walk

About this property

The Ritz-Carlton, Sarasota

Elegant beach hotel and 2 outdoor pools
The Ritz-Carlton, Sarasota offers 276 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with pay movies and Netflix. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Sarasota hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts, a marina, and a 24-hour health club. 2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa, Sarasota has 17 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Make yourself at home in one of the 276 air-conditioned rooms featuring minibars and LED televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Grab a bite at The Lido Key Tiki Bar, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the beach bar or one of the 5 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Sarasota? This hotel has 40000 square feet (3716 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
The Lido Key Tiki Bar - This bar is located on the beach.
The Golf Club Grille - Overlooking the golf course, this restaurant specializes in American cuisine and serves breakfast and lunch. Open select days.
Jack Dusty - This seafood restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Ridley's Porch - This beachfront restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Rufa - Onsite tapas bar. Guests can enjoy alfresco dining (weather permitting). Open select days.
Room service (during limited hours) is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 49 per night; includes in/out privileges)
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: USD 15.00-50.00 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges and 1 beach bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The Lido Key Tiki Bar
  • The Golf Club Grille
  • Jack Dusty
  • Ridley's Porch
  • Rufa

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Fishing
  • Free bike hire
  • Full-service spa
  • Golf course
  • Golf driving range
  • Kayaking
  • Paddleboards on-site
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubhouse
  • Golf lessons
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (40000 square feet)
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Dock
  • Garden
  • Marina on site
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • 17 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Handrails in stairwells
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height bed
  • Low-height worktop and sink
  • Low-height desk
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LED TV
  • Netflix
  • Films for purchase
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 20.00 per accommodation, per night, plus a one-time cleaning fee of USD 250.00 and a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 30 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 67.80 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Children's club/arcade access
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Newspaper
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15.00 to 50.00 per person
  • Valet parking fee: USD 49 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 20.00 per accommodation, per night plus USD 250.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ritz-Carlton Hotel Sarasota
Ritz-Carlton Sarasota
Sarasota Ritz-Carlton
Ritz-Carlton Sarasota Hotel
Sarasota Ritz Carlton
The Ritz-Carlton, Sarasota Hotel Sarasota
Ritz Sarasota
The Ritz Carlton, Sarasota
The Ritz-Carlton, Sarasota Hotel
The Ritz-Carlton, Sarasota Sarasota
The Ritz-Carlton, Sarasota Hotel Sarasota

The Ritz-Carlton, Sarasota Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 711 out of 1002 reviews" "
Rating 8 - Good. 162 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great customer service
Stayed 3 nights in Sep 2024

10/10 Excellent

Marian

Stayed 4 nights in Sep 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was all good
Stayed 2 nights in Aug 2024

10/10 Excellent

John E

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Sep 2024

10/10 Excellent

Hien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Kayla

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

melissa faye, buxton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Ritz worth every penny!! So much better than the Westin!!
Stayed 8 nights in Aug 2024

10/10 Excellent

Grace A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice time at the Ritz !! The room was beautiful and spacious . The pool in the hotel is okay , just a bit dirty :/ . The beach club is a lot nice !! The restaurant on property is excellent . We paid for early check in but didn’t check in till 530 pm :(
Stayed 1 night in Sep 2024

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. Staff at beach and restaurants could improve with service but overall enjoyed our stay
Stayed 2 nights in Aug 2024

6/10 Okay

Michele

Stayed 2 nights in Aug 2024

2/10 Terrible

carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Above the Ritz standards. Holiday Inn os better.
Front desk provide is a room w balcony w a view to the ceiling of the entrance. This was UGLY! I had to request another room while everything was closed due to Debby the tropical storm. Very, very bad behaviour from Alex the manager of the restaurant, I felt like he was rejecting me as animal. I have spoken to Joshua and that he was going to speak w Simon, the mgr of restaurants. Bad bad experience definitely they have not the standard of what Ritz represents. I am a 25 Marriott member.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing from start to finish! The beach club was simply perfect! Will definitely be coming back soon.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sammer Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, luxury service. A lot of attention to detail. Great for kids
Stayed 4 nights in Jul 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very friendly staff
Stayed 3 nights in Jul 2024

6/10 Okay

Santiago

Travelled with family
Liked: Amenities, property conditions & facilities
To expensive for So slow service; have to cancelled room service bc it take almost one hour plus limited options ; obviously mot enough staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Irina, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service
Stayed 1 night in Jun 2024

10/10 Excellent

Vonetta, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like a few strangs looks my wife and i received, otherwise the experience was awesome. The staff was very professional and courteous, looking foward to staying again soon.
Stayed 3 nights in Jul 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Stanislav

It was the most horrible experience we ever had due to customer service and they placed us above kitchen exhaust and we did not sleep. Five star hotel did not resolve this issue.
Stayed 1 night in Jul 2024

10/10 Excellent

JACQUELINE

Travelled with family
Liked: Cleanliness, amenities
Instalación, servicio y comidas muy bien
Stayed 4 nights in Jun 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Pavel

Stayed 3 nights in Jun 2024