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The Hotel Saratoga, an Ascend Collection Hotel

3.0 star property

Photo gallery for The Hotel Saratoga, an Ascend Collection Hotel

Exterior
Free daily buffet breakfast
Hallway
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
3291 S Broadway, Saratoga Springs, NY, 12866-6203
  • Place, Saratoga Spa State Park
    ‪2 min walk‬
  • Place, Saratoga Automobile Museum
    ‪3 min drive‬
  • Place, Saratoga Performing Arts Center
    ‪4 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(42 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(92 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Non Smoking (Efficiency)

Suite, 1 Queen Bed, Non Smoking (Efficiency)

Suite, 1 Queen Bed, Non Smoking (Efficiency)

9.0 out of 10
Wonderful
(2 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Efficiency)

Suite, 2 Queen Beds, Non Smoking (Efficiency)

Suite, 2 Queen Beds, Non Smoking (Efficiency)

  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Saratoga Springs

Located in Saratoga Springs, The Hotel Saratoga, an Ascend Collection Hotel is in a state park, just a 4-minute walk from Saratoga Spa State Park and a 4-minute drive from Saratoga Casino and Raceway. .This hotel is 2.5 mi (4.1 km) from Saratoga Performing Arts Center and 2.6 mi (4.2 km) from Canfield Casino.

What's nearby

  • Saratoga Spa State Park - 2 min walk - 0.2 km
  • Home Made Theater - 3 min drive - 1.8 km
  • Saratoga Automobile Museum - 3 min drive - 4.0 km
  • Opera Saratoga - 3 min drive - 4.0 km
  • Saratoga Performing Arts Center - 4 min drive - 2.2 km

Getting around

  • Saratoga Springs Station - 12 min drive
  • Schenectady, NY (SCH-Schenectady County) - 30 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Pizza Hut - ‬4 min drive
  • ‪Dunkin' - ‬4 min drive
  • ‪Saratoga Strike Zone - ‬4 min drive
  • ‪Mama Mia's Pizza and Cafe - ‬4 min drive

About this property

The Hotel Saratoga, an Ascend Collection Hotel

Hotel with free breakfast, 4-minute walk to Saratoga Spa State Park
The Hotel Saratoga, an Ascend Collection Hotel offers 74 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 60-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Saratoga Springs hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 74 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Don't miss out on recreational opportunities including a 24-hour fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
You can enjoy a meal at Spa City Bistro serving the guests of The Hotel Saratoga, an Ascend Collection Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Spa City Bistro - Onsite bistro. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Spa City Bistro

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • In a state park
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Built in 2005
  • Fireplace in lobby
  • Renovated entire property - August 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 60-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The seasonal pool will be open from May 24 to September 01
Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
A car is not required for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

The Hotel Saratoga
Best Western Plus Saratoga Springs
The Hotel Saratoga, Ascend Hotel Collection Hotel
The Hotel Saratoga, Ascend Hotel Collection Saratoga Springs

The Hotel Saratoga, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1001 reviews
Rating 8 - Good. 237 out of 1001 reviews
Rating 6 - Okay. 94 out of 1001 reviews
Rating 4 - Poor. 52 out of 1001 reviews
Rating 2 - Terrible. 40 out of 1001 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was mostly clean; bathroom could use a little more attention. Our toilet paper holder was missing as well. Room and beds were comfortable, area was quiet and staff were super friendly and helpful. Would stay here again. Definitely not walkable but still pretty easy to get to where you needed to be in Saratoga Springs.
Stayed 3 nights in Oct 2025

4/10 Poor

MASHAWNDA, Augusta

Liked: Cleanliness, staff & service
I recently stayed at this hotel and had a mixed experience. On the positive side, the staff were friendly and courteous, the rooms were clean, and the hot water was excellent. The customer service team was responsive, although they could benefit from additional training to improve their overall service. However, I have significant concerns regarding the hotel's location and security measures. The area is considered unsafe, which was confirmed by the staff themselves. Unfortunately, my car was broken into on the property, and I was shocked to discover that there are no security cameras in the parking lot or hallways, despite signs indicating 24/7 surveillance. This lack of transparency and false advertising is concerning. To make matters worse, I suffered a burn injury to my mouth and lip due to the bistro restaurant's negligence the night before the break-in. Given these issues, I would caution potential guests to carefully consider their decision to stay at this hotel. While some aspects of the hotel are satisfactory, the safety and security concerns outweigh the positives.
Stayed 6 nights in Oct 2025

10/10 Excellent

Christian

Stayed 1 night in Oct 2025

10/10 Excellent

DENNIS

Stayed 3 nights in Oct 2025

10/10 Excellent

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet room. Excellent staff.
Stayed 2 nights in Oct 2025

4/10 Poor

Brian

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
If Best Western owns this property, they should be ashamed. Great staff that seems stretched. Building we stayed in smelled of mold…upon entering. Tile grout rotted and tile shifting in bathroom. Bed mattress needs replacing as it sags in middle. Hey Best Western..maintain, maintain, maintain. Behave like you care or sell it to someone who does. Don’t call it The Saratoga, because it doesn’t reflect the character and pride of the actual city.
Stayed 4 nights in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a nice hotel with nice staff. We ended up staying 2 nights as we got into town a day early. Adding a night on the front endvof the trip messed up our keys. We were unable to get back into our room when returning at night. It was nearly 1 am when my husband finished work and we couldnt get back in. The front desk gentleman was very apologetic and got us into our room after about 20 minutes. They werent very willing to give us a refund on part of our stay. Nice hotel but staff needs more training. They were great folks who really tried to take care of the key issue. Would still stay here again given its atmosphere and facilities.
Stayed 1 night in Oct 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
f
Stayed 1 night in Oct 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking area was safe. Breakfast choices were OK but no healthy alternatives to the carbs and grease.
Stayed 5 nights in Oct 2025

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service
Fine. Simple. Okay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious, clean and well appointed. The staff at the front desk was very helpful. Parking was close by.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Stayed 1 night in Oct 2025

6/10 Okay

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty carpet in hallway (first floor). Dirty floor in bathroom (hair, dirt in corners). Carpet in room not vacuumed). Common area shows lots of wear.
Stayed 1 night in Oct 2025

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, efficient front desk representative. Clean room, good breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to breweries.
Stayed 2 nights in Oct 2025

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and staff!
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. Room was nicely sized and comfortable. The staff was courteous and helpful. No problem parking (although there is a pothole by the US 9 entrance that does need to be fixed). The buffet breakfast was one of the better ones for hotels of this class. Good selection, everything tasted great amd it well stocked (I’ve had other hotels where lategoers have to fend for a more limited selection).
Stayed 2 nights in Oct 2025

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for the price.
Stayed 1 night in Oct 2025

8/10 Good

Christy

Stayed 1 night in Oct 2025

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2025

4/10 Poor

Paula

Disliked: Cleanliness, property conditions & facilities
Outdated; mold in shower and found a small dead roach
Stayed 5 nights in Sep 2025

8/10 Good

Amie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room was comfy- no frills, but fine for a one night stay. The pool looked nice but had closed for the season
Stayed 1 night in Oct 2025

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the staff was friendly and helpful. I enjoyed the art in the halls and the room, as it was Saratoga Springs themed and fun. The room was quiet, clean, well-regulated temperature-wise. The only reason I gave the hotel four rather than five stars was the breakfast. They had numerous choices but the cooked items were barely edible. The omelets were velveeta-ish cheese wrapped in powdered eggs. The potatoes were undercooked enough to be hard. The sausage was pale as if it had been steamed or boiled rather than baked or panfried. It was convenient not to have to get breakfast elsewhere but the food was poor even for a mid-range hotel breakfast.
Stayed 1 night in Oct 2025

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities
My room had mold in the showers, cracked walls and the hotel was sold out this weekend so I had no choice but to stay there. Every morning, I woke up congested. The mattress was soft and I am used to a firm mattress because of my back so, yes, I was miserable. I took pictures of the mold and cracks.
Bathroom Cracks
Mold
Mold
Stayed 2 nights in Oct 2025

10/10 Excellent

Cecelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently Located outside of Saratoga not far drive from Main Street/areas of interest
Stayed 1 night in Sep 2025