4/10 Poor
Monica
Travelled with family
29 Sept 2024
Disliked: Staff & service
I will say the staff that cleaned the rooms was amazing. That's where it ends. I asked repeatedly for blankets and pillows for the pullout couch. Which I never got and had to go buy some so my son could sleep comfortably. Any request I made they completely ignored. The rooms were clean. Which was really nice. We got yelled at while we were swimming to be quiet and not to get water in the hall when we left the pool (we hadn't left yet at all but was told we needed to keep the floor dry) which is where the unsafe part comes in. They have a tile floor leaving there that we some how had to keep dry while being soaking wet. She basically made it seem like we needed to dry it as we walked to our room. She also told us we needed to be quiet because she had guests that sleep during the day. Idk if u have been swimming with kids but they aren't exactly quiet. It pretty much ruined it and we left. Also the staff seemed to have time to hangout with friends but not actually help with things guests needed. Their friends hung around for hours. I would like to say we will stay there again but the staff ruined this experience.
Monica
Stayed 5 nights in Sep 2024
