My family and I had a great 7 days stay at the Villa. It's surrounded by beautiful rice paddies and bushes just like photos posted on the website. Staff were very nice, always smiling, patient , fast to respond when we needed help, a fantastic experience in general, except for a few issues needed to be mentioned.
We booked a two bedroom Villa two months in advance,but when we checked in, we were allocated two single bedroom Villa with separate entrances. We are surprised to learn that the two bedroom Villa we booked was given to another couple. It was 10 PM , and after a long and tired dispute with the front desk and over the phone with the manager, we had to settle with moving back to our Villa next day, with a day tour and massage as compensation, with lack of explanation and an apology.
Daily room cleanings were generally good but there was no unified standard applied; soap and toothpaste weren't replaced daily even when insufficient (had to be requested), and bins weren't emptied daily even when full (had to be requested).Used towel weren't always change . On the last day, though we left early before our use of the room was up, they did not even bother to change the towels as they thought it wasn't necessary, even after we had paid for a whole day's fee.we had to use the same towels which had been used the previous night .
Hot water faulted twice over the duration of our stay. In one instance, the hot water stopped in the middle of showering.