Since the initial question is about the check-in experience, I'll emphasize this review on it. Host was nice. No knock on her. However, the first attempt for a room was not successful. On my way to first room on fourth floor, noticed a big chunk of the ceiling had fallen down due to a burst pipe what was leaking water. Although they had buckets catching some of the water, it was obvious some of the carpet in the hallway was wet. Very unsafe! Walked into room with television still on, and you could tell someone was still in there, although I did not notice anyone. No need to elaborate on beds' conditions and all, since we all know what it means that someone was perhaps still there or may have just been chased out or something. Second room sent to, I walked in on folks, some of whom were still sleeping. Need I say more? Third attempt was successful. However, went out and came back to keys not working. Too many trips to counter for a one night stay. The one good thing is the receptionist (first one). P. S. I checked in a bit earlier, therefore was charged an additional $33, which was fine but imagine being tired and exhausted and encountering such frustration at check-in!