2/10 Terrible
Desiree
23 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total disaster
We had a scheduled arrival on 10/19/24 at Hotel Alba Tapesty by Hilton in Tampa. Our reservation was unexpectedly canceled without prior notice. We had planned our trip months in advance to attend a football game. Upon arrival, we were informed by the hotel staff that they were unable to check us in. Notably, they had not contacted us prior to the trip and only informed us of the cancellation upon our request for the airport shuttle. This resulted in a five-hour delay at the Airport.
Upon reaching out to Hilton, we discovered that they were unable to accommodate our request for alternative accommodations, except for one of their hotels that was significantly more expensive. Both Hilton and Hotels.com insisted that we were responsible for the difference in cost. The Hilton blamed Hotels.com, while Hotels.com blamed Hilton, neither party attempting to find a mutually agreeable solution. Given that most hotels were already fully booked, the hotel advised us that we were welcome to stay in the lobby but offered no further assistance. Consequently, we opted to stay at the Marriott hotel, which was approximately half an hour away and charged us nearly $400 more for the room alone. Instead of being conveniently located three minutes from the stadium, we were forced to take an Uber ride that cost $90 and spent a total of 1.5 hours traveling to the game. In total, we incurred over an additional $200 in transportation expenses, including the additional cost of the Marriott hotel room.
Desiree
Stayed 3 nights in Oct 2024